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Service Manager

Private Listing
10 hours ago
Full-time
On-site
New York
$80,000 - $90,000 USD yearly

DINING ROOM / SERVICE MANAGER
$80,000–$90,000 annually

An established Manhattan restaurant is seeking an experienced manager with a strong command of dining room service and the ability to teach it.

This position centers on the guest experience: how guests are welcomed, how the room feels, how well staff understand the menu, and how consistently the team anticipates what a table needs. We’re looking for someone who enjoys being on the floor, works comfortably through a busy service, and takes an active role in developing staff.

The role

You will oversee the front-of-house team during service, keeping everyone organized, attentive, and focused on thoughtful hospitality. Your responsibilities will include:

  • Directing the floor and adjusting seating, staff assignments, and pacing as service develops.

  • Teaching and reinforcing service standards through pre-shift meetings, hands-on coaching, and consistent follow-up.

  • Recognizing gaps in service early and stepping in to support the team.

  • Developing staff knowledge of food, beverages, and proper service.

  • Building relationships with guests and resolving concerns with discretion and care.

  • Coordinating with the kitchen to manage timing, special requests, and dietary needs.

  • Hiring, training, and evaluating front-of-house employees.

  • Supporting scheduling, labor management, opening and closing procedures, and health and safety requirements.

The right experience

  • At least three years of restaurant management experience in a busy, upscale setting.

  • A thorough understanding of dining room service, with the ability to explain and demonstrate what good service looks like.

  • Strong food and beverage knowledge and attention to the details that shape a guest’s experience.

  • Experience giving clear, constructive feedback and holding staff to consistent expectations.

  • Sound judgment, strong organization, and a composed, professional presence.

  • Familiarity with restaurant POS and reservation systems.

  • Availability to work evenings, weekends, and holidays.

Compensation and benefits

Annual salary of $80,000–$90,000, plus health, dental, and vision insurance; 401(k); paid time off; paid training; and an employee discount.

Please submit your résumé and a brief introduction describing your approach to service and staff development.