Senior Network Engineer, Implementation Services

Conversant Group is an IT infrastructure and security consulting company based in Chattanooga, TN. We have provided technical, organizational, procedural, and process consulting services internationally since the company was formed in 2009.

Unlike many IT security companies, Conversant Group has a unique perspective: technology is a tool, nothing more. Technology should support the business, and the business should support the people.

About This Position

The Implementation Services Engineer role is a technical lead, principally responsible for the deployment of Grypho5’s Managed Security Solutions. This role reports to the Director of Implementation Services and is 100% remote with a potential requirement to travel to client locations when necessary and if applicable (subject to availability).

An ideal candidate will be able to:

• Lead technical design and architectural workshops
• Deploy and configure complex technical solutions using Conversant Group’s internal specifications, documentation, and best practices, with minimal supervision
• Resolve implementation issues with a combination of skills, experience, vendor support, and internal consultations
• Maintain an exhaustive understanding of Conversant Group’s products and solutions
• Create and maintain implementation documentation leveraging Conversant Group’s security standards
• Maintain and exhaustive understanding about the products and services that will be implemented
• Act as a Subject Matter Expert (SME) for Conversant Group’s product and service solutions

Key Responsibilities

• Lead client-facing technical architecture and design workshops
• Implement complex technical security solutions with minimal supervision
• Resolve implementation-related technical issues
• Work closely with Project Managers on defining task details, timelines, status updates, and working within project scope
• Understand project scope definition, validation, and deployment of services
• Assist the Managed Services Team in handling client tickets and promoting problem solving when required
• Maintain an exhaustive understanding of the Technical Directives for Conversant Group’s product and service offerings
• Act as an SME for Conversant Group’s managed security solutions portfolio
• Maintain select vendor technical certifications
• Provide client education for deployed solutions
• Collaborate with clients, partners, and vendors to help with the successful deployment of security solutions

Preferred Skills

• Proficient in the design, configuration, implementation, and documentation of Security Solutions, with a strong focus on perimeter security (firewalls/IDS/IPS) and networking (route/switch)
• Excellent technical troubleshooting abilities regarding security-related products and services (Fortinet, Check Point, Palo Alto, Cisco)
• Strong background in converting intricate installations into repeatable, actionable procedures and standards
• Desire to become more knowledgeable about the Conversant Group's range of products and services in connection with the deployment of managed security solutions
• Team-oriented, "can do" mentality, and readiness to lend a hand and seek assistance when needed
• Ability to balance conflicting goals, such as scheduling intricate technical tasks for several clients at once, managing calendar activities and priorities, and keeping a fully utilized work schedule
• Effectively communicates in any form or medium
• Knowledgeable about Managed Services and IT best practices, with expertise in putting Information Security Principles into practice.

Qualifications

• 5+ years of managed services support engineering and/or architectural design and implementation services engineering
• 5+ years of security product experience implementing and supporting on-premises, hybrid, and cloud-based security solutions such as Fortinet, Check Point, Palo Alto, Cisco and Microsoft
• Service delivery in a Managed Services / Professional Services organization highly desired
• Expert knowledge and understanding of firewall /routing /switching, VPN technologies highly desired
• Industry certifications in Fortinet, Check Point and Palo Alto highly desired
• Working knowledge and understanding of Microsoft and VMWare platforms desired
• Bachelor’s degree in information technology or a related field, or an equivalent work history
• Experience working for and within IT for the legal industry is a plus

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Scheduled & flexible PTO programs
• Family friendly programs - Care packages
• Regular team building events
  
• Competitive compensation & benefits:
• Medical insurance, including dental and visual cover
• Short-Term & Long-Term Disability
• Life Insurance
• Mental Health & Wellness programs
• Employee Assistance Program (EAP)
• 401(k) retirement plan
• Company-paid holidays
• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!