Restaurant General Manager
49th State Brewing - AnchorageThe General Manager (GM) of 49th State Brewing Co. – Downtown Anchorage is responsible for leading all aspects of restaurant operations, ensuring exceptional guest experiences, strong financial performance, operational excellence, and team development.
This role oversees front-of-house, back-of-house, bar, and brewery coordination while upholding Northern Hospitality Group’s culture and values. The GM is a hands-on, strategic leader who thrives in a high-energy environment, leads from the floor, and inspires teams to deliver legendary hospitality every day.
WHAT YOU WILL DO
Operational Leadership
- Oversee daily restaurant operations to ensure smooth, efficient, and profitable performance.
- Uphold all company policies, procedures, service standards, and brand expectations.
- Ensure compliance with all health, safety, alcohol service, and labor regulations.
- Maintain consistent quality standards across food preparation, beverage execution, cleanliness, and guest interactions.
- Drive operational excellence during peak seasonal volume and high-traffic events.
Guest Experience
- Deliver exceptional, friendly, and authentic service to every guest.
- Lead by example on the floor, actively engaging with guests and team members.
- Proactively address and resolve guest concerns with professionalism and urgency.
- Foster an atmosphere that reflects Alaska’s energy, community spirit, and Northern Hospitality Group values.
Team Development & Leadership
- Recruit, hire, train, and mentor managers and hourly team members.
- Conduct regular staff meetings, performance evaluations, and leadership development sessions.
- Build a culture rooted in accountability, collaboration, and respect.
- Provide fair, consistent coaching and corrective action when necessary.
- Develop succession planning and promote internal growth opportunities.
Financial & Administrative Management
- Drive sales growth while managing costs to meet profitability targets.
- Oversee labor management, scheduling, and staffing aligned with business levels.
- Manage inventory controls, purchasing, and cost of goods.
- Ensure accurate cash handling and daily financial reconciliation.
- Utilize operational systems such as R365, Toast, SpotOn Teamwork, and MS Teams to monitor KPIs including labor targets, turnover, guest satisfaction, and sales performance.
- Prepare and submit required financial and operational reports in a timely manner.
Facility & Safety Oversight
- Ensure the restaurant, kitchen, bar, brewery spaces, and all equipment are properly maintained and safe.
- Oversee preventative maintenance schedules and routine inspections.
- Promote and enforce a strong culture of safety and cleanliness.
Marketing & Community Engagement
- Collaborate with company leadership on marketing initiatives, promotions, and special events.
- Support local partnerships and community engagement efforts.
- Represent 49th State Brewing Co. and Northern Hospitality Group with professionalism and enthusiasm within the Anchorage community.