Network Engineering Operations Manager

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.  

SUMMARY 

Responsible for Supervising the Network Engineering Operations (NEO) Group members dedicated to voice and data services.  Supervises and manages the network and all equipment and technical issues related to its operation and performance. Manages all activities related to the operations and maintenance of the VoIP Softswitch, MPLS, and Internet Service Provider’s equipment, including but not limited to servers, switches, routers, and databases. Provides Level 3 support for all voice and data services provided and issues related to Network Core components. Provides voice and data networking technical knowledge and expertise to design and implement appropriate solutions using company's products and service bundles. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Plan, supervise and coordinate all tasks related to the operation, provisioning, maintenance, and service restoration of all network related activities.
• Supervise technical staff, including performance evaluation, workload distribution, training, and performance reports of NEO personnel.
• Provide technical support to other members of Engineering and Strategic Planning Department in the operation and implementation of existing and new facilities for company such as POP (Points of Presence), MPLS, switches, network servers and application, , etc.
• Supports Engineering and Strategic Planning Department in the development and management of negotiations with vendors to ensure collocation, interconnection, as well as product and equipment solutions.
• Develop, implement, and monitor a 24-hour maintenance and backup plan to keep network’s service level optimum without intrusions and/or interruptions.
• Establish and maintain performance guidelines, develop documentation and procedures to meet company objectives.
• Recommend and implement new strategies, technologies and equipment for network optimization, to meet performance standards.    
• Provides network status reports and operational issues such as, but not limited to, network outages and performance.
• Ensures that network technical support is provided to the organization’s internal/external customers on WorldNet provided services.   
• Advises and supports on all internal technical needs.
• Actively promotes and encourages teamwork among peers and employees.
• Research, recommend and implement new equipment and/or solutions that align with company strategies and new product development.
• Supports Engineering, Sales, Operations and Finance Departments regarding technical and/or Network related issues. 
• Maintains a customer service driven approach directed toward customer retention, market share gain, and growth.
• Keeps abreast of developments in telecommunications, VoIP and networking technologies and makes recommendations to the engineering group and Director.
• Interface with customer on difficult configuration and architectural issues. 
• Training and mentoring NEO Technicians. 
• Restore network from network outage situations by managing events amongst multiple groups. 
• Coordinate/Perform maintenance and migrations activities. 
• Manage MPLS, Internet and VoIP Networks to meet industry standard performance metrics.
• Prepare and document departmental procedures and improvements to company applications as related to NEO processes.
• Performs all other duties as required.

SUPERVISORY RESPONSIBILITIES 

Directly supervises Network, ISP, laboratory technicians, database and servers’ administrators, network administrators and/or consultants and other personnel as assigned by organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems and encouraging and supporting personal and professional growth through specific plans and consistent support.  

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE 

Bachelor's degree from an accredited college or university; and six years minimum related experience and/or training. At least two years of experience as Supervisor.

LANGUAGE SKILLS 

Ability to read, analyze, and interpret complex technical documents.  Ability to respond effectively to the most sensitive inquiries or complaints.  Ability to write speeches and articles using original or innovative techniques or style.   Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

 Fully Bilingual (Spanish - English)

 MATHEMATICAL SKILLS 

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.   Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

REASONING ABILITY 

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables. Ability to work with mathematical concepts such as probability and statistical inference.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

OTHER SKILLS 

• Able to work with Microsoft Office, Word, Excel, Power Point, etc.
• Project Management
• Reengineering
• Problem Solving Abilities
• Training Design
• Strong relationship Skills
• Conflict resolution
• Motivation skills
• Highly organized to handle large number of simultaneous activities in a very fast paced environment, yet flexible enough to respond quickly to critical issues. 
• Must be a strong communicator, skilled in developing and maintaining key professional relationships. 
• Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis. 
• The Network Operations Manager must have in depth expertise in MPLS and its performance. 
• from the edge through the core of the network and strong working knowledge of MPLS, data communications and Internet knowledge including TCP/UDP/IP, routing, tunneling, PPP, Frame Relay, and mobile IP. Additionally, this individual will have expertise in a wide range of data network access; from Analog modems to Broadband technologies (Ethernet, VRF, VPLS, Wireless, etc.) including home networking and traditional telecommunications technologies such as SONET, TDM, etc.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; due to driving needs.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Normal office environment, usually quiet.  No physical discomfort or exposure to hazardous things due to temperature, dust, noise, etc.  Able to work in a fast-paced environment with continuous interruptions.

 EMPLOYER'S RIGHT

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

 WorldNet Telecommunications has the right to revise this job description at any time. This job description is not a contract for employment.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.