IT Support Technician

IT Support Technicians are expected to provide guidance, assistance, coordination, and follow-up with internal customers regarding IT related issues. Your contributions on the team will help our employees and business partners with issues including error messages, software requests and installation/troubleshooting of software, formatting of files, computer/hard drive issues, and more.

Responsibilities

• Installation, configuration, troubleshooting and daily maintenance of Windows desktops and laptops
• Provide technical support for users experiencing software or hardware issues
• Perform Systems software, application, and hardware updates
• Implement Policies, procedures, and technologies to protect confidential information while allowing appropriate access
• Generate and maintain documentation of procedures and tickets submitted for support
• Installing, slicing, and crimping Cat6 cable

Qualifications

High School diploma or GED required. An Associate's or vocational degree in computer or technical related science or equivalent work experience is preferred.

Possession of a technical certificate is preferred not required: 

1. CompTIA A+
2. CompTIA Sec+
3. CompTIA Net+ 

Knowledge of:

• Active Directory Users and Computers
• General networking principals
• Microsoft 365
• Voice over IP (VoIP)
• DHCP and DNS
• Microsoft Exchange
• VPN

Preferred Skills:

• Hands-on experience with hardware installations and troubleshooting.
• Strong software installation and troubleshooting skills.
• Previous experience with remote desktop software, such as Bomgar 

Must have ability to pass pre-employment background checks, MVR check, substance screening that follows federal laws. Candidates must be at least 21 years old and have a valid driver's license. 

We offer strong insurance options, including medical/dental/vision coverage, short/long term disability and life insurance. We have a generous 401K match, offer free monthly cell service plus a free phone, holiday pay, vacation and sick pay, and tuition reimbursement.