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IT Support Technician

Nautel
1 day ago
Full-time
On-site
Hacketts Cove, Nova Scotia, Canada
Information Technology (IT)

Discover

The Opportunity

Do you love working as part of a small team, are you looking for an opportunity to both apply and develop your IT skills? We are currently seeking an IT Support Technician, working within a small IT team responsible for IT resources across multiple locations. The successful candidate will be responsible for:

  • Desktop support on a day-to-day basis. This will include maintenance, troubleshooting and repair of software and hardware including desktops, laptops, printers and phone systems;
  • Ensuring that IT services are provided at the expected and defined level, as well as providing ongoing IT support to all Nautel users. This ongoing support will include equipment provision, changes required, training experiences, communication, documentation and ad hoc requests;
  • Dependent on the individual, the role may include maintenance of business software, systems and databases used within the Departments at Nautel. This will include liaison with business stakeholders and external providers, where applicable;
  • Acting as an IT resource on business and IT specific projects as they arise;
  • Tracking IT assets including licenses, computers, mobile devices, servers, switches, firewalls;
  • Administering anti-virus systems and responding to malware threats discovered by these systems;
  • Administers data backup systems and the wireless LAN service, as well as supporting and administering internal applications and systems.

What you'll need

Qualifications

Individuals should have:

  • A recognised IT Diploma with, ideally, some experience in an equivalent role, or over three years of equivalent experience;
  • A knowledge of business processes and cross-functional dependencies;
  • A knowledge of current Windows technologies including computer operating systems, Office software, and other Nautel information systems (For example; SYSPRO), SalesForce;
  • Knowledge of Linux, knowledge of other programming languages would be an asset;
  • Knowledge of switches, firewalls and access points would be an asset;
  • Applicants must have the utmost discretion, ability to maintain confidentiality and demonstrate integrity and ethical behavior;
  • Applicants must have proven communication skills;
  • The ability to produce effective results while working independently;
  • The ability to take initiative to proactively prioritize and solve problems as they occur;
  • Accountability for their actions;
  • A continuous improvement mindset;
  • Excellent organizational and analytical skills;
  • The ability to work well within a team, and communicate effectively across the organization, as well as the ability to work independently to meet deadlines.

We're looking for

Core Skills

Customer Service Information Technology Desktop Support

A little bit about us

Nautel Ltd.

Nautel is an award-winning company founded and headquartered in Nova Scotia. Nautel has earned an international reputation as a world leader in the design and manufacture of highly specialized large scale communications equipment. Nautel is home to over 225 employees spread across 4 locations and spanning three countries. At Nautel, we feel fortunate to be leaders in an industry that serves billions of people worldwide by supporting the delivery of critical news and information to those who need it. We believe that new ideas and fostering an innovative culture is fundamental to our success, and we encourage our people to embrace these same principles. Nautel is a cutting-edge company where employees work within a team-based environment, and the effort of every team member is integral to our success.

We understand that there is no such thing as a perfect candidate, and you do not need to have 100% of the listed requirements in order to apply. You do need to feel energized by the opportunity and want to work as part of our team and operate demonstrating the behaviours below.

At Nautel, we are people who: Work as part of a team, Are accountable for our actions, Operate with integrity, Understand the customers' view, Challenge the status quo and embrace change, Communicate effectively, Operate with safety as a priority.

Nautel values diversity; we are committed to creating and maintaining a diverse, equitable, inclusive and collaborative workplace.

If you require accommodation during the recruitment process, please advise us.

Background checks will be undertaken for all roles.

Are you interested?

Work With Us

The ability to obtain, and maintain, Controlled Goods clearance status (and potentially other clearances) immediately is a requirement for this role (Canadian Citizen or Permanent Resident and detailed background checks will be taken up).

If you enjoy working as part of a team integral to the operations of a business, we look forward to hearing from you.

The ability to work on an on-call rota is a requirement of this role. Due to the nature of the role, candidates will work out of the facility in Hackett's Cove .

**Candidates who have applied to this position within the past [X] days do not need to reapply; your application is still under consideration.**