Under general supervision, schedules and coordinates maintenance of client computers, cable structure, inventory control, and telephone installation. This position is responsible for installation and maintenance of hardware, software, and peripherals for technology functions on a day-to-day basis.
Essential Duties & Responsibilities
Assist with inventory of all equipment
Provide Help Desk Support for Windows 10, 11 and various programs
Provide assistance with Office 365 user creation and license assigning
Patching and terminating Cat 6
Install computers and phones as needed for users
Running and connecting network cables to vendors/exhibitors’ booths
Work extended and/or irregular hours including nights, holidays, and weekends as needed
Other duties as assigned
Supervisory Responsibilities
None
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Requires a high school diploma or GED equivalent.
Associates degree from an accredited college or university and two years related experience and/or training or equivalent professional work experience preferred.
Certificates, Licenses, Registrations
CompTIA A+ preferred
Skills and Abilities
Excellent organizational, planning, communication & inter-personal skills.
Ability to undertake & complete multiple tasks with little direction or supervision
Compare and/or judge the readily observable, functional, structural, or composite characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Follow technical instructions (i.e.: common IT related acronyms)
Follow explicit oral and written instructions; communicate effectively with others in both oral and written form
Remain flexible and adjust to situations as they occur.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Organize and prioritize work to meet deadlines.
Ability to effectively work under pressure on multiple projects simultaneously while meeting tight deadlines.
Must be detail oriented and possess excellent follow-through skills.
Demonstrate exceptional skills in customer service and effective communications with guests and employees.
Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
Possess an understanding of facility’s electrical, mechanical, and other systems.
Read and comprehend blueprints, drawings, and other related materials.
Remain flexible and adjust to situations as they occur.
Computer Skills
Operate a personal computer using Windows, Office and other standard office equipment.
Expert proficiency in all Microsoft Office applications
Proficiency in desktop support and running patch cables
Working knowledge of Microsoft Active Directory and Group Policy configuration
Have experience or be familiar with Windows 10, 11
Have experience or be familiar with Cisco network gear such as switches, routers, firewalls
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
Have the physical ability to lift, push, pull and or move and re-position a minimum of 50 pounds generally in the form of computers, monitors, servers and other related hardware.
Have dexterity in the use of fingers, limbs or body to operate shop or other office related equipment including tasks that may involve extended periods of time at a keyboard.
May spend long hours walking, standing, or sitting while working.
Be able to climb and work at extreme heights in both facilities for long periods of time.
Visual acuity to stare at computer monitors for long periods of time.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
LEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.