AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
The IT Support Specialist II plays a critical role in maintaining the health of an organization's IT systems and ensuring employees can work without disruptions and is responsible for providing desktop support for the Company’s in-house employees, remote employees, and employees of other affiliated companies. The role serves as an escalation point from the Level 1 issue and diagnoses and resolves more complex issues for both internal and external parties. The Delivery of projects, patch management of the desktop environment, software/hardware, training, and product documentation are operational areas of control.
Responsibilities
Escalation point for frontline issues
Support of frontline technical support to ensure appropriate tier 1 coverage
Maintain and execute patch management and software deployments to the desktop environment
Perform installation, setup, maintenance, administration and repairs of both hardware and software, including peripherals and virtual devices
Process new user accounts, terminations, and expirations
Support administration systems for physical and logical security access
Manage ticket lifecycle and workflows and clearly document description of issues
Utilize technical skills, historical records, knowledge base and other appropriate tools to analyze and diagnose issues
Perform analysis and triage of technology issues and escalate to Server and Network teams
Contribute to and maintain system standards, documentation, policies, and procedures
Lead and participate with desktop administration, security access, and infrastructure projects
Provide training to new team members
Ensure adherence to organizational security practices to protect and control company systems and data
Participate in the on-call support rotation
Other duties as assigned
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned like the above consistent with knowledge, skills and abilities required for the job. Not all duties may be assigned to a position.
Qualifications
These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
Bachelor’s degree or ongoing studies in Computer Science, Information Technology/Systems preferred
Microsoft Certified Professional (MCP) or Technology Associate (MTA) preferred
Experience:
4+ years of experience in a corporate help desk or desktop support environment
Skills & Abilities
Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail
Proficiency with Windows 10/11, MacOS, and Office365
Proficiency with hardware installation (LCD replacements and RAM installation)
Experience with ticketing JIRA (or equivalent ticketing system like Zendesk) and/or Confluence.
Experience with virtual environments like Azure Virtual Desktop, Windows365, or Citrix
Experience with patch management systems like SCCM, Automox, and/or Intune
Experience with Powershell scripting
Ability to communicate clearly via email, telephone, or instant message
Ability to create/update supporting documentation.
Ability to work independently in a self-directed manner and collaboratively as a team member.
Demonstrated ability to work with non-technical personnel.
Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.
Physical & Mental Demands
Be able to remain in a seated position for more than 50 percent of the workday
Ability to operate a computer keyboard and other office equipment
Ability to lift 50lbs as required
Ability to bend and work under and around cubicle and office environments
Specific vision abilities required by this job include close vision
Schedule: Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.