IT Support Specialist

Over the last forty years, United Scrap Metal (“USM”) has grown from $200 and a rental truck into one of the largest full-service recyclers in the country. Today, the team continues to pioneer innovative, solutions-driven recycling programs through ethical and sustainable practices. Earning them both National acclaim and recognition with the achievement of several dozen awards. With 700+ team members across 11 locations nationally, the company’s commitment to excellence is reflected in an outstanding client retention rate across several thousand customers throughout North America. This substantial growth is further supported by strong consumer partnerships who recognize a consistent delivery of high quality non-ferrous and ferrous material via truck, container, rail, and barge shipment. Equally as important is the expansion of the team’s focus on philanthropy, sustainability, diversity, and safety / compliance. A unique mission exists in making a positive impact in the lives of others, throughout the communities in which they live, work and service. USM is proud to make a difference for its clients, consumers, and local communities as it continues to drive forward into the next forty years and beyond.

Position Overview 

The IT Support Specialist supports the various technology related projects throughout the company, as delegated by the Director of Information Technology. This position has no direct reports.

Summary of Responsibilities

• Performs 1st level phone/email support (prioritizes, resolves, and documents issues)
• Manages USM Help Desk ticketing system
• Repairs, replaces or upgrades computers
• Installs and repairs peripherals such as monitors, docks, keyboards, mice, and printers
• Tracks hardware assets and documents software purchases
• Performs remote support for VPN and remote desktop
• Trains new users on Office 365, phone systems, VPN/RDP, shared drives, Concur, ERP defaults, Salesforce, and setting up future software
• Maintains documentation of all IT hardware IP's addresses
• Handles employee cell phone services, including but not limited to tech support, ordering devices, transferring data, and initial set-up
• Performs Shared Logic (ERP) future enhancements support
• Assists with special projects and/or other duties as assigned

Desired Characteristics

• Bachelor’s degree in related field or comparable experience
• Minimum 0-2 years of IT experience
• Ability to take initiative, drive change, and lead by example
• Demonstrated experience performing the responsibilities of the role
• Ability to effectively coach, guide, and teach team members IT related processes
• Excellent oral and written communication skills
• Ability to drive core objectives to completion
• Ability to work, at times, to support IT related tasks for team members in our yard and warehouse operations; therefore, ability to work in various environmental conditions such as extreme heat or cold, dusty, dirty and/or wet conditions

Minimum Safety Training Requirements

• Basic on-the-job training that satisfies the Primary Objectives of the specific position (as noted above)
• US-SOP-01 United in Safety Manual
• US-F11 QEH&S Policy
• US-SOP-03 Team Member Handbook

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a Zero Impairment Workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Talent Acquisition contact or another member of our People Development Team at careers@unitedscrap.com. The decision on granting reasonable accommodation will be made on a case-by-case basis.