IT Support Specialist

INFORMATION TECHNOLOGY (IT) SUPPORT SPECIALIST 

Jericho Road Community Health Center is actively seeking a IT Support Specialist. This position is full-time, within the IT Department, working at 166 Barton, but must be able to travel between sites.  

Work with a Purpose 

Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics.  

Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams. 

Responsibilities: 

• Respond to ticket requests for IT support in a timely and efficient manner
• Triage incoming help desk tickets and escalate issues as needed
• Accurately document actions taken to resolve tickets in the help desk system
• Assist troubleshooting and ensure all computer software is up to date
• Assist with troubleshooting issues and provide technical support 
• Assist with IT construction projects as needed (i.e. low voltage wiring)
• Perform preventative maintenance tasks on IT resources
• Direct contact for internal systems communication such as internal email/calendar/phone extensions list
• Support in areas such as cybersecurity and systems administration 
• Proactively troubleshooting problems and developing solutions 
• Provide basic technical support at the network level: User setup and configuration, connectivity, printing, email, etc. 
• Support end-user training as needed
• Communicate with internal customers to keep stakeholders informed of incident progress
• Support designing and facilitation of reporting for JRCHC programs to assist with measuring effectiveness 
• Available off hours for system maintenance and upgrades 
• Organize IT related records and other items/inventory
• Actively contribute to meaningful projects and tasks while working closely with the Senior IT Support Specialist 
• Support problem solving of software and hardware computer issues throughout the organization
• Assist in outreach support activities
• Actively participates in cross-functional projects to support JRCHC operations while demonstrating the ability to work as a team member
• Actively contribute to meaningful projects and tasks while working closely with the Senior IT Support Specialist
• Collaborate with members of ticketing system to monitor efficiency of system, run reports, and collaborate on additions as needed

Qualifications:                   

• AAS, BA in Computer Sciences, IT, or related discipline
• Ability to use good judgment, good customer service and work under pressure in consistently evolving projects while maintaining flexibility 
• Electronic Medical Records experience preferred but not required
• Experience with Microsoft Office preferred 

Rate: $18.50 an hour. Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components. 

Job postings are not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated or required by your role within the organization and the overall missional objectives of the organization.  

Jericho Road is an Equal Opportunity Employer. We are an inclusive organization and actively promote equity of opportunity for all.