IT Support Professional I (Full Time On-Site)

Currently, we are seeking an IT Support Professional I to join our Team! This position will work with COMSO’s Managed Services Provider, CISPOINT.

This is a FULL TIME ON-SITE POSITION located in Columbia, MD.

Must Have:

• U.S. Citizenship required
• Ability and willingness to work 100% on-site
• Proficient typing and data entry skills
• Ability to successfully pass an agility test
• Reliable transportation and willingness to travel to client locations as needed
• Excellent written, verbal, and documentation skills
• Strong customer service and interpersonal skills
• Ability to comply with company policies, procedures, and security requirements
• Solid working knowledge of Windows 10 and Windows 11
• Solid working knowledge of Microsoft Office applications and Microsoft 365
• Solid understanding of printing and scanning in a networked environment
• Solid understanding of networking and infrastructure concepts including Firewalls, Switches, DNS, DHCP, Microsoft Windows Server, and Azure Active Directory
• Solid understanding of email systems, including Microsoft Exchange and Microsoft 365
• Ability to quickly learn, retain, and apply new technical information
• Provide first-contact support and incident resolution for customer hardware, software, and application issues
• Deliver customer support via telephone and electronically submitted requests
• Document, track, and manage incidents using an online ticketing system
• Appropriately and efficiently escalate incidents to higher-tier support when necessary

Education and Experience:

• 2-3 years in the Information Technology field
• Desired: BS Degree with a focus in Information Technology or related field
• Desired: Microsoft and/or CompTIA certifications
• Desired: Experience supporting proprietary software
• Desired: Previous experience working for an MSSP/MSP

Salary: $50,000 - $60,000

Benefits: Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternal Leave, PTO, Federal Holidays to include Birthday, a 2-week Sabbatical, and Emergency Facility Closure Days.

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.