IT Support Officer

Join Surf Life Saving Queensland as an IT Support Officer – keep our lifesaving heroes online, secure, and ready to save lives!

As an IT Support Officer at Surf Life Saving Queensland (SLSQ), you’ll power up the frontline, ensuring staff across Queensland can focus on their mission: saving lives—with tech that just works.

Why SLSQ?

• Contribute to an organisation that saves lives!
• Increase your take home pay with Salary Packaging
• Paid parental leave available
• Employee assistance program EAP for health and wellbeing
• Onsite parking

What You’ll Do:

• Be the First Line of Support: Respond promptly to user queries via phone, email, or in person, ensuring timely resolutions.
• Troubleshoot with Expertise: Diagnose and resolve technical issues related to hardware, software, and networks.
• Provide Hands-On Assistance: Offer both on-site and remote support to users facing IT challenges.
• Manage Systems Efficiently: Install, configure, and maintain computer systems, software, and hardware.
• Ensure Secure Access: Set up and manage user accounts, permissions, and access rights.
• Maintain System Health: Perform regular maintenance on computer systems, servers, and networks.
• Monitor Network Performance: Oversee network performance and address any issues promptly.
• Enhance Security Measures: Assist with network security measures and firewall configurations.
• Support Connectivity: Manage and troubleshoot wireless networks and VPN connections.
• Manage Software Applications: Install, update, and configure software applications.
• Ensure Software Compliance: Assist in managing software licenses and ensuring compliance.
• Assist with Data Management: Ensure regular and secure data backups; assist with data recovery when necessary.
• Implement Disaster Recovery Plans: Develop and implement disaster recovery plans for critical systems.
• Provide Staff Training: Offer guidance and training to staff on best practices and usage of various software and systems.
• Document Solutions: Document solutions, processes, and troubleshooting steps to create a knowledge base for the team and users.
• Ensure Compliance: Ensure systems are secure and compliant with organisational policies and industry regulations.
• Apply Security Updates: Apply security patches and updates to systems to protect against cyber threats.
• Assist with Incident Response: Monitor for potential security vulnerabilities and assist with incident response.

About You:

• Working with Children Blue Card
• Technical Expertise: Hands-on experience with Windows Server, Windows 10/11, Microsoft Intune, and Microsoft 365.
• Networking Knowledge: Proficient in IP addressing, DNS, DHCP, and VPNs.
• Problem-Solving Skills: Strong analytical abilities to troubleshoot and resolve technical issues.
• Customer-Centric Approach: Demonstrated patience and a helpful attitude in user interactions.
• Clear Communication: Ability to simplify complex technical information for non-technical users.
• Organisational Skills: Capable of managing multiple tasks efficiently.
• Security Awareness: Familiarity with IT security practices and tools.
• Attention to Detail: Meticulous in all aspects of work.
• Data Management: Knowledge of data backup and recovery procedures.
• Ticketing Systems Proficiency: Efficient use of IT ticketing and documentation systems.
• Confidentiality: Ability to handle sensitive information with discretion.
• Ability to travel to our regional offices on occasion.

About SLSQ:

Surf Life Saving Queensland (SLSQ) is a vibrant organisation dedicated to saving lives and promoting beach safety across Queensland. Established in 1930, SLSQ supports over 36,000 members across 57 surf lifesaving clubs. With more than 600 employees, SLSQ delivers lifesaving services, community education, surf sports, and training programs that engage over 462,000 people.

Surf Life Saving Queensland (SLSQ) is committed to creating a fair, inclusive, and representative organisation. We welcome applicants from all backgrounds, including women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse individuals, people who identify as LGBTQIA+ and people with disability. If you need assistance or adjustments to fully participate in the application process, please contact hr@lifesaving.com.au.