Full-Time • Must Live in the Dallas Area • Onsite / In-Office Monday–Friday
IntegraMSP is looking for a sharp, service-driven IT Support & Field Engineer who loves solving problems, helping people, and jumping into new technology without hesitation. This role supports our clients both remotely and onsite, so strong customer-facing skills are a must. If you enjoy variety, learning, and the occasional “well, that’s new” moment, you’ll feel right at home here.
You'll work with a tight-knit team, support smart tools and modern tech stacks, and get hands-on experience across multiple environments. We also provide training assistance toward industry certifications—because growth matters.
Resolve support tickets efficiently—or escalate when appropriate.
Deliver an excellent customer experience every time.
Update and maintain documentation for supported systems.
Manage and support Microsoft 365 environments.
Set up, configure, and troubleshoot computers, Active Directory, security groups, distribution groups, and Group Policy.
Work with network switches, Windows Server, and firewalls.
Travel to client sites within the Dallas/Fort Worth area as needed.
Learn new technologies and become the go-to expert clients rely on.
Maintain professionalism—even when the printer is on fire (metaphorically… hopefully).
Build rapport and trust with clients.
Commit to a Monday–Friday schedule working onsite in our office.
Lift equipment up to 50 lbs when needed.
A genuine dedication to top-tier customer service.
Ability to work onsite at our office and customer locations.
Initiative and comfort working independently.
2+ years of experience in a similar support/field role—MSP experience strongly preferred.
Strong teamwork and communication skills.
Ability to juggle multiple tasks, meet deadlines, and keep your cool.
Excellent time management and prioritization skills.
Commitment to continuous learning (and earning relevant certifications).
Ability to explain complex technical concepts in simple, human language.
Strong troubleshooting and diagnostic skills.
Experience with:
Microsoft Azure
Microsoft 365, Teams, SharePoint
Windows Servers and domains
Networking fundamentals
Familiarity with support tools, IT service processes, and documentation practices.
Solid typing and note-taking habits for accurate ticket updates.
Successful completion of toolset certifications within your first month (training provided).
2+ years as a Tier 1 Technician, Field Technician, or similar role within an MSP.
Certifications such as A+, Network+, Cisco, or Microsoft are a plus.
Maintain confidentiality for all client data and systems.
Document all work performed—passwords, configurations, correspondence, etc.
Follow business casual dress unless otherwise approved.
Accurately complete timesheets daily.
Uphold our Core Values at all times.
Experience with any of these tools earns you instant gold stars:
Autotask
Datto BCDR
Datto RMM
Cytracom Control One
ThreatLocker
CyberQP
Honesty: We keep our word—both in what we say and what we do.
Kindness: We lead with respect, generosity, and empathy.
Discipline: We do the hard work consistently until we get results.
Ownership: We act like owners—accountable, invested, and dependable.
Learning: We grow constantly, as professionals and as people.