IT Support Engineer

JW Lees have an exciting opportunity for a IT Support Engineer to join our IT Team based at the JW Lees Brewery in Middleton, supporting with everything tech and IT within our support office and managed estate. Whilst this role is based at the Brewery, travel to sites is required and therefore a full driving licence and vehicle are essential for the role.

What we offer our IT Support Engineers:

• Private medical with BUPA
• 30% discount on food and drink across our pubs and inns for you and friends and family
• Discounted stays in our hotels and inns
• Annual profit share, ensuring you share in the success of the company
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career

IT Support Engineer Role Specification:

• Experience in understanding business needs in relation to IT.
• Support and management of the organisation’s user-based IT environment, both hardware and software.
• The operation of the IT Support Desk ensuring correct pathway to IT services.
• Support, management and maintenance of the organisations IT infrastructure and remote management of all sites IT installation
• Proactive maintenance of all sites including regular site visits
• Liaison with 3rd party suppliers and service providers ensuring service levels are maintained.
• Advising users of best use of IT facilities
• Adherence to security best practices to ensure the security of the organisation’s data and property

• Relevant experience in IT, supporting desktop computing and its associated environments.
• A proven understanding of the need for customer service, providing exemplary response and ownership of issues raised throughout the lifecycle of an incident or problem.
• Requires a sound applied and theoretical knowledge of Microsoft operating systems.
• A good working knowledge of Microsoft Active Directory.
• A good working knowledge of server technologies VMWare, Exchange and SQL.
• Sound working knowledge of TCP/IP and internet technologies.
• Highly motivated self-starter, able to work on own initiative.
• A full driving license and ability to use own car for business purposes.
• Previous experience of IT in a retail or hospitality environment & an understanding of the Data Protection Act and PCIDSS would be highly desirable.
• A full driving license and ability to use own car for business purposes