Located in the heart of Dallas, Texas Institute for Surgery (TIS) is a state-of-the-art surgical hospital dedicated to providing the best in surgical services in combination with renowned patient care. Our facility has nine OR's, three pain management/lithotripsy treatment rooms and CT scan radiology services. There are also nine patient and family-friendly inpatient rooms for longer recovery needs.
TIS was founded and is jointly owned by a select group of highly-acclaimed Dallas surgeons and Texas Health Presbyterian Dallas.
TIS surgeons specialize in orthopaedic surgery, back and spine surgery, pain management, ENT procedures, plastic surgery, foot and ankle surgery, urological surgical care, sports medicine and other specialties.
Texas Institute for Surgery is seeking a dedicated and experienced IT Support Engineer to join our dynamic Information Technology team. The IT Support Engineer will be responsible for providing technical assistance and support to hospital staff, ensuring the smooth and efficient operation of all IT systems. This role is crucial in a healthcare environment, directly impacting patient care by maintaining reliable technology infrastructure for clinicians and administrative staff. The ideal candidate will possess a strong understanding of IT principles, excellent problem-solving skills, and a commitment to providing exceptional customer service in a fast-paced, critical environment.
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Description: On-site |
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| Provide first and second-level technical support for all hardware (desktops, laptops, printers, mobile devices, medical equipment interfaces) and software issues (operating systems, productivity suites, specialized healthcare applications like EHR/EMR). | |||||||||||||||||||||||||||
| Respond to IT support requests via helpdesk ticketing system, phone, and in-person, ensuring timely resolution and clear communication with users. | |||||||||||||||||||||||||||
| Diagnose, troubleshoot, and resolve hardware and software problems, escalating complex issues to senior IT staff or vendors when necessary. | |||||||||||||||||||||||||||
| Assist with the setup, configuration, and deployment of new workstations, peripherals, and software. Provide support for network connectivity issues (wired and wireless). Support VoIP phone systems and other communication technologies. | |||||||||||||||||||||||||||
| Monitor IT systems for performance, security, and availability, proactively identifying and addressing potential issues. Perform routine maintenance tasks, including system updates, patching, and backups. | |||||||||||||||||||||||||||
| Educate and train end-users on basic IT procedures, software usage, and best practices to minimize recurring issues. Assist in maintaining accurate IT asset inventory and documentation. Create and update user-friendly documentation and FAQs. | |||||||||||||||||||||||||||
| Adhere to all hospital IT policies, procedures, and security guidelines, including HIPAA and other healthcare regulations. Assist in enforcing security protocols, such as password policies and access controls. Report security incidents and vulnerabilities as per established procedures. | |||||||||||||||||||||||||||
| Collaborate effectively with other IT team members, clinical staff, and administrative departments. Communicate technical information clearly and concisely to non-technical users. Participate in on-call rotation and after-hours support as required. | |||||||||||||||||||||||||||
| Other duties as assigned. |
| Education & Training: | Licenses / Certifications: | ||||||||||||||||||||||||||||||||||||||
| Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. |
Relevant IT certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional, ITIL) are a plus | ||||||||||||||||||||||||||||||||||||||
| Experience: | Key Skills: | ||||||||||||||||||||||||||||||||||||||
| Minimum of 2-4 years of experience in an IT support role, preferably in a hospital or healthcare environment. | Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues. |
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| Proven experience with helpdesk ticketing systems (e.g., ServiceNow, Zendesk, ConnectWise). | Ability to work independently and as part of a team in a fast-paced, high-pressure environment. | ||||||||||||||||||||||||||||||||||||||
| Experience supporting Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365). | Exceptional customer service orientation with a patient and empathetic approach. | ||||||||||||||||||||||||||||||||||||||
| Familiarity with Active Directory, Group Policy, and network fundamentals (TCP/IP, DNS, DHCP). | Ability to prioritize and manage multiple tasks effectively. Strong interpersonal and communication skills, both written and verbal. | ||||||||||||||||||||||||||||||||||||||
| Experience with remote support tools. | Understanding of HIPAA regulations and commitment to maintaining patient data privacy and security. | ||||||||||||||||||||||||||||||||||||||
| Experience supporting healthcare-specific applications (EHR/EMR systems such as Trubridge/CPSI) is highly desirable. | Flexibility to work occasional evenings, weekends, or on-call shifts as needed. |