PFH Technology Group is seeking an IT Field Service Engineer to join our collaborative working team in Dublin.
Objective: Provide hands on end user support, administration, installation and issue resolution onsite for our clients.
Contract: 6-month contract
Location: Dublin/Meath/Louth
Duties Include:
- Providing IT Support with third party vendors for software / hardware installations
- Troubleshoot and if required, referral of hardware faults to third parties
- Troubleshoot system problems, diagnose and solve software faults
- Ensure compatibility of computer hardware and peripherals, operating systems and applications
- Configure mobile devices & operating systems
- Identify issues and escalate as required.
- Troubleshoot basic network-related issues
- Liaison with local and national ICT teams
- Engagement with service providers (managed print, applications, etc) to co-ordinate successful system implementations.
- Perform site hardware assessments for system deployment
- Undertake necessary training appropriate to the role
Other
- Coordinate activities to secure efficiency and compliance to procedures and processes
- Create and update records and databases as required
- Submit timely reports and prepare presentations/proposals as assigned
- Assist and interact with colleagues & project teams as requested
Experience:
- Must have a minimum of 1 years’ experience working in an IT Support environment
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
- Demonstrate good problem solving, analytical and decision-making skills
- Demonstrate evidence of production of quality deliverables
- Demonstrate understanding of Irish Healthcare system
Business Competencies:
- Excellent written and oral communication skills
- Excellent teamwork and interpersonal skills.
- Proven ability to organise work with an organized manner
- Self-starter with a willingness to take responsibility
- The ability to interact with key stakeholders in a professional manner
Education:
- Third Level Education Qualification is preferable
- Professional certificates such as Microsoft is preferable
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.