Human Resources/Phone CSR

Job Title: Human Resources/Telephone CSR
Job Status: Non-Exempt
Reports to: Office Manager

Company Description:
Our company desires to have a culture is based on honesty, integrity, kindness, and an enjoyable atmosphere.  We also strive to create a world-class customer experience. We believe when we serve our team members terrific, our consumers great, and work together as a team, we will provide a remarkable company atmosphere 

Summary:

Complete all steps necessary for human resources, including:

• All aspects of new hire onboarding
• Overseeing of data input of invoices (payments, parts, Job summary, and spelling)
• Batch all completed invoices in company software
• Process weekly payroll (calculation of commissions, time cards and inputting data to 3rd party vendor)
• Transfer data to Quickbooks
• Prepare reports to go to team members
• File Intents and Affidavits for prevailing wage jobs
• Track employee referrals and spiffs
• Handle Garnishments, reports to L & I, injury reports, return to work and other required papers
• Handle all exit paperwork for terminating employees

Complete all steps for phone customer service and office duties

• Answer phones
• Schedule calls for service people
• Set messages to appropriate people
• Any other office duties as required
• Performing other duties as assigned.
• Receive all incoming calls in a professional and courteous manner (according to scripts)
• Provide exceptional customer service to all customers at all times.
• Performing office clerical work, such as filing and organizing.

Other Required Qualifications

• Be pleasant, engaging, and positive on the phones (and in the office).
• High School graduate (or equivalent)
• Working as a team player contributing to the team accordingly.
• Minimum three years office experience
• Must have basic/intermediate computer/technology skills (multi-line phones, MS Office)
• Ability to complete other tasks as required
• Team member and customer focused
• Flexible schedule (possibility to work evenings/weekends)
• Self-Motivation
• Ability to left 25 lbs
• Team Player

Salary Range: $14 - $15/hour DOE

Plumbing isn’t just about leaks, pipes, and gaskets. It’s about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can’t serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it’s part of everything Mr. Rooter Plumbing does.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.