The Epic Systems Cadence Analyst provides high level, specialized application/system expertise in the analysis, design, deployment, and support of critical Epic functions within the Electronic Health Record (EHR). Individuals work closely with department colleagues, system vendors, and other stakeholders to define user requirements and provide integrated solutions based upon UNLV Health standards. The Epic Systems Cadence Analyst has a demonstrated knowledge of clinical Front Desk Workflows, scheduling and registration. The Epic Systems Cadence Analyst provides expertise to improve Epic processes and support critical Epic strategies, while seeking out opportunities to educate the strategic use of Scheduling/Registration Applications.
This is an on-site, in-person position, with the possibility of working hybrid after a 90 day probationary period.
Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.
ADVANTAGES OF WORKING FOR UNLV HEALTH
- Clinic Hours are Monday through Friday, 8AM to 5PM! (Actual hours may vary depending on business need)
- 12 Paid Holidays per year, starting with your first day of employment!
- 20 + PTO days per year! (Depending on Position)
- 3% 401K Contribution, even if you do not contribute!
- Medical, Dental, and Vision benefits that start the first of the month following your start date!
- And more!
MAJOR RESPONSIBILITIES
- Installs, configures, supports and maintains Epic within the Cadence application.
- Identify and analyze needs for build application modifications based on user needs, including custom user forms and workflow engineering.
- Maintain quality design, research and positive/negative testing for complex build projects.
- Ensure continuity of the business processes supported by EHR.
- Understands relationships between system processes/programs, system parameters, files and data relationships for assigned Epic applications.
- Participate in project planning, development and implementation.
- Communicate project status and issues.
- Quality control of assigned Epic applications implementation prior to release as well as ongoing maintenance and support as required by application life cycle.
- Collaborates with other application support teams to ensure seamless integration and provide additional coverage.
- Consults and advises management and potentially users, vendors, and others concerning the purpose, features, functions and proper uses of new and existing applications, modules, and systems.
- Disseminates communication and education around EHR upgrades and system enhancements.
- Analyze new functionality in releases.
- Participate in system upgrades, build and testing.
- Supports end users during upgrades and project go-lives.
- Updates education to include workflow changes as well as functionality upgrades.
- Troubleshooting and problem-solving within the Epic applications.
- Coordinates, communicates and documents workflow changes due to EHR optimization.
- Ensures continuity of the business processes supported by EHR.
- Develops and maintains an ongoing awareness of initiatives, emerging technologies, and relevant laws and regulations. Provides ongoing and competent support for assigned areas of responsibility.
- Maintains regular contact and ensures communication, collaboration, and teamwork between end users, department managers, and other service providers/partners.
- Owns, designs, and implements process improvements.
- Develops and disseminates standard education material to markets around EHR and operational workflows.
- Escalates work issues to Epic Systems Manager as needed.
- Presents to group trainings as well as leads meetings.
- Ability to respond to changing demands, priorities, procedures and technology.
- Functions effectively in a Matrix Management environment.
- Completes any duties and special assignments as requested.
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- High School Diploma or GED equivalency required
- Bachelor’s Degree in Information Technology, Healthcare Administration, and/or related field preferred
- Minimum of three (3) years of experience in Epic Systems Analysis, Applications Specialist, or equivalent Epic experience in a Professional Billing environment
- Minimum of one (1) year of experience Patient Access Support
- Current certification in Prelude and/or Cadence required.
KNOWLEDGE, SKILLS, AND ABILITIES QUALIFICATIONS
- Extensive working knowledge of operations
- Extensive working knowledge of patient scheduling, registration and clinical workflows
- Strong understanding of upstream and downstream data sources to establish root causes of errors
- Ability to work within critical deadlines during peak activity periods
- Good working knowledge and previous experience with Epic Resolute, Epic systems, collaborative computing tools, information management in healthcare, general information architectures, systems integration, laws, and regulations
- Must be able to work independently with minimal supervision, while collaborating within and across applications
- Proficiency in Microsoft Office (Word, Excel, etc.) and Google Suite (Gmail, Docs, etc)
- Strong critical thinking and problem-solving skills
- Excellent verbal and written communication skills
- Must be able to multitask and prioritize work in a fast-paced environment
- Must be able to maintain confidentiality
- Must be able to pay close attention to details
PHYSICAL REQUIREMENTS
- May include standing, sitting, and/or walking for extended periods
- May include performing repetitive tasks
- May include working on a special schedule (i.e. evenings and weekends)
- May include working with challenging patients and clients
- May include lifting up to 25 pounds
UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.
If you have any questions about our interview and hiring procedures, please contact Recruitment at healthjobs@medicine.unlv.edu