Clinical Systems Analyst (3147) - Full-Time

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

The Systems Analyst is a second-level computer support position within a two-level computer support series.  The Systems Analyst is distinguished from other professional-level computer classifications by its requirement to possess specialized skills and knowledge relating to clinical applications, including the clinic’s electronic health record software, and its responsibility to provide exclusive support for the software, and extensive training in the use of the software.

Essential Duties/Responsibilities: 

• Analyzes business and clinical processes to ensure proper and correct utilization of all assigned clinical applications. 
• Act as primary point of contact with assigned clinical applications and electronic health record software vendor and provide oversight for all program updates, custom modifications, and upgrades. 
• Responsible for reporting all programs problems and issues to the clinical application vendor and tracking all issues until successfully resolved. 
• Conduct all daily, month-end and year-end processes required for proper operation of the electronic health record software. 
• Assist in the creation of templates within the EHR used by physician and staff associated with the patient care process. 
• Provide oversight for all HL7 interfaces including laboratory and practice management interfaces. 
• Determine recurring reporting requirements needed from the electronic health record software to satisfy business and clinical needs and create and develop reports as required. 
• Provide specialized reports using ad-hoc queries when needed. 
• Provides end-users with appropriate training on hardware and related software applications and provides ongoing system and application support to meet business and clinical needs. Performs other duties of a similar nature or level. 
• Performs work during emergency/disaster situations. 

Other Duties:

Qualifications:

Required:

• Bachelor’s Degree in Computer Science or a closely related field
• One year of related electronic health record software support experience.
• OR equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• Valid state issued Drivers License
• Participate in rotating on call schedule

ADA Physical Demands:

Rarely (Less than .5 hrs/day)  Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day)

Systems Analyst Competencies

General

1. Customer Service
2. Professionalism/Integrity/Responsibility
3. Teamwork/Process Focus
4. Dependability/Punctuality
5. Interpersonal Relationships/Communication
6. Judgment/Decision Making/Problem Solving
7. Quality/Quantity
8. Initiative
9. Safety/Housekeeping
10. Organizational Skills/Time Management

Department Specific 

1. Principles of computer hardware, software, and networking;
2. Electronic Data Interchange (EDI)
3. HL7 Interfaces
4. SQL or relational database;
5. Various software applications;
6. Basic business principles;
7. Basic clinical principles relating to technology;
8. Analyzing end-user system and program needs;
9. Designing system processes and software applications;
10. Configuring systems and software;
11. Researching computer topics via the Internet and other online sources;
12. Preparing and conducting training sessions;
13. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the

general