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Business Systems Analyst TPAC

Revenue
2 days ago
Full-time
On-site
United States
$57,983 - $101,470 USD yearly
Information Technology (IT)

Agency

Dept of Revenue

Division

Taxpayer Assistance , Collections

Job Classification Title

Business Systems Analyst I (NS)

Position Number

60082404

Grade

NC16

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

Please make sure that you have entered all necessary information on your application. Once you hit submit, you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

The North Carolina Department of Revenue is currently recruiting for a Business Systems Analyst I in our Taxpayer Assistance and Collection (TPAC) Division. TPAC provides courteous and professional customer service to the citizens of North Carolina, educates taxpayers to increase voluntary compliance, and collects all taxes due to the State. The Case Management Unit is responsible for defining, gathering, and using facts and data to improve the efficiency and effectiveness of case flow business rules, divisional and organizational metrics, data models, and reporting development.

The Business Systems Analyst (BSA) I reports to the Case Management Supervisor and is responsible for defining and documenting requirements for various services to establish business rules, criteria, and workflows for division cases.

Primary duties include:

• Develop and/or modify information or programs to solve problems taking into consideration computer equipment capacity and limitations

• Develop designs to mitigate changes in technology and its’ application for consistent system stability and performance

• Write professional, clear, concise, and complete documentation for stakeholders detailing the problem, system solution, business process and technical procedures

• Create, if necessary, graphical representations of the processes and structure

• Define, create, and maintain complex business rules, data models used for risk/yield scoring, and ad-hoc queries/reports using development and query tools

• Create documentation and training for users of the custom designed applications and processes

• Provide support for the technical solution (architecture and user interface)

• Determine sources of problems, review possible solutions to the problems and select the most appropriate course of action to repair the programs with the least amount of disruption for the employee

• Analyze, test, and implement strategies to support TPAC

• Research, plan, design, develop, implement, and support interactive business systems for a multi-user environment

• Consult with the TPAC management, employees, and information technology to resolve technical problems as well as propose and implement the most appropriate course of action

Knowledge Skills and Abilities/Management Preferences

  • Advanced knowledge of the Integrated Tax Administration System (ITAS)

  • Experience in Microsoft Access, Excel, and Word, and is familiar with customer service practices and the ability to analyze and evaluate data

  • Ability to work in collaboration teams or independently, analyze and document complex business processes, think analytically and solve problems, gather and interpret relevant data and information, understand technical designs and specifications

  • Ability to anticipate the need for data and the automation of processes; work independently to arrive at sound decisions; be willing to assume responsibility for the consequences of their decisions

  • Expertise in problem resolution/troubleshooting

Recruitment Range: $57,983 - $101,470

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. 

 

COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  

Some highlights include:  

  • The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service   

  • Twelve paid holidays per year   

  • Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year   

  • Twelve sick days/year which are cumulative indefinitely  

  • Paid Parental Leave   

  • Personal Observance Leave and Community Service Leave    

  • Longevity pays lump sum payout yearly based on length of service   

  • 401K, 457, and 403(b) plans  

  • Eligibility for the Public Service Loan Forgiveness Program 

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form DD-214.

If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or  HumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 984-275-5832.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

LeAnn Katherine Biscoglio

Recruiter Email:

LEANN.BISCOGLIO@NCDOR.GOV