Provide tiered IT support through an internal ticketing system, meeting required response and resolution timelines.
Support senior leadership and priority users with rapid initial responses and timely ticket closeouts.
Maintain accurate ticketing logs and prepare weekly reports summarizing open, closed, and pending actions.
Monitor external (host base) IT ticketing systems and respond to support requests within required timelines.
Coordinate with the base Communications Focal Point for system, network, and SIPRNet‑related issues.
Assist with SIPRNet token scheduling and update user IA certification dates as required.
Provide 24/7/365 on‑call support to designated mission elements, ensuring rapid response and timely resolution.
Support classroom IT needs, including account access, seating configurations, and audio/visual requirements.
Assist with Continuity of Operations (COOP) efforts by setting up IT equipment and verifying communications at alternate locations.
Provide off‑shift VTC and desktop support during exercises or operational events.
Foundational understanding of IT troubleshooting, help desk support, or system administration.
Strong customer service, communication, and problem‑solving skills.
Ability to manage multiple tickets, prioritize tasks, and meet strict response timelines.
Experience working with ticketing systems or service desk tools is helpful.
Ability to work independently and escalate issues appropriately.
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field.
IT certifications (CompTIA A+, Network+, Security+, etc.) are beneficial but not required for entry‑level candidates.
Active Secret clearance required