DescriptionUnder little or no supervision, this position is responsible for Willow Inpatient module(s). This position is for individuals who thrive in a fast-paced, agile environment, which means being able to change direction quickly, multitask, and demonstrate a passion and eagerness to learn new technologies. Willow Inpatient analyst will collaborate with and provide expert-level support to their counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications. Effectively manages competing and changing priorities. Serves as project lead and mentor for key initiatives, including performing project management duties, as assigned. Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. Interacts professionally with leadership, faculty, staff, and vendors.
Responsibilities
Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes.
Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors.
Performs ongoing maintenance and configuration updates to Epic applications.
Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.
Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.
Perform all other duties as assigned.
Qualifications1. Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex Environment.
2. Works to implement the Willow Inpatient module(s) for the Multi-Specialty Research Hospital Settings.
3. Advanced critical and analytical thinking proficiencies. This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.
4. Excellent verbal/written communication and follow-up skills.
5. Demonstrated advanced troubleshooting competencies.
6. Excellent organizational and project management skills.
Education:
Bachelor’s degree (4 years of comparable experience may be substituted for a degree).
Experience
A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles
Licenses & Certifications:
As specified by the department director, Epic certification for assigned modules are required within eighteen (18) months of hire. Epic certification must be maintained per Epic Corporation standards.
Willow Certification is preferred.