Systems Analyst II - IT Help Desk
City of Durango
Full-time
On-site
Colorado, United States
$68,594 - $68,594 USD yearly
Information Technology (IT)
Description
This position blends hands-on IT support and systems analysis. As a Systems Analyst II assigned to the IT Help Desk, you’ll be a primary point of contact for City staff when technology needs arise. You’ll troubleshoot problems, manage devices and applications, and guide users through solutions, all while contributing to the design, maintenance, and optimization of the City’s information systems.
In this role, you’ll support technology across all City departments—including Police, Airport, Transportation, Parks and Recreation, and more—giving you exposure to a wide range of systems and opportunities. It’s a position where your problem-solving skills, technical expertise, and customer service mindset will make a daily impact on how City employees serve the community.Essential Job Duties
What You’ll Do in This Role:
- Administer Help Desk Operations: Oversee the City’s help desk software and serve as one of the main contacts for IT support. You’ll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base for both end users and IT staff.
- Provide Advanced IT Support: Troubleshoot and resolve a wide range of hardware, software, and application issues for staff across all City departments.
- Manage End-User Devices and Systems: Configure, deploy, and maintain end-user workstations and peripherals, including PCs, Macs, printers, IP phones, mobile devices (iOS/Android), and conferencing equipment. Many deployments require travel to other City departments using a City vehicle. You’ll use Microsoft Endpoint Configuration Manager and Intune to keep devices updated, secure, and reliable.
- Handle Hardware and Asset Management: Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications Manager and IT Director with the Technology Replacement Fund, including maintaining the computer inventory and tracking departmental contributions.
- Strengthen System Security and Maintenance: Manage patches, applications, and endpoint protection software to maintain a secure environment.
- Participate in Technology Projects: Contribute to the research, evaluation, and implementation of new technologies and help drive continuous improvement across the IT department.
- Collaborate and Communicate: Work closely with users, vendors, and fellow IT team members to understand needs, solve problems, and provide excellent customer service. You’ll also participate in the IT on-call rotation to provide 24/7 technical support.
Minimum Qualifications
You Have: Bachelor’s degree with coursework in Management Information Systems, Computer Science, Geographic Information Systems (GIS), Business Administration, or a related field. Four years of experience in supporting desktops, laptops, tablets, servers, and information systems, or an equivalent combination of education, training, and experience. A valid state driver’s license.
*This position requires satisfactory completion of a comprehensive background investigation to include local, state, and federal criminal history. Successful candidates must maintain local residency (within 100 miles of Durango, CO) upon hire. You Will Succeed in This Role If You: Bring a strong foundation in computer and mobile technologies, with the ability to quickly adapt to new tools and systems. Have a knack for problem-solving and enjoy digging into technical issues to find effective solutions. Communicate with patience and clarity, making technology feel approachable for all users. Balance attention to detail with the ability to manage multiple requests and priorities. Stay curious and committed to continuous learning in a fast-changing technology environment. Work well in a team setting, building positive working relationships with coworkers, vendors, and staff across departments.
Supplemental Information
What We Can Offer You: Comprehensive medical, dental, and vision insurance. Ample personal time off (PTO) and 11 paid holidays. 401(a) retirement plan and optional deferred compensation plan. Basic life insurance and accidental death & dismemberment (AD&D) coverage. Long-term disability coverage. Paid Family and Medical Leave (FMLA). Access to Employee Assistance Program (EAP). Free access to the Durango Community Recreation Center and Chapman Hill Ice Rink & Ski Area. Holistic Employee Wellness Program, addressing physical, mental, financial, and professional well-being. Free transit pass and family member discounts. Reimbursement for job-related classes to foster continuous learning. Sixteen hours of volunteer time off per year to support local non-profit organizations.
To view the full job description, click here.
Belong at the City of Durango:
We believe in creating an inclusive workforce that welcomes diversity of thoughts, viewpoints, and experiences.
The City of Durango is an Equal Opportunity Employer. We do not discriminate on the basis age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.