Sr. Systems Analyst - Product Owner Analyst

Description
We are seeking a highly motivated and analytical professional to join our team as a Product Owner Analyst. This hybrid role combines the strategic vision of a Product Owner with the detailed analytical skills of a Business Analyst, making you a critical bridge between business objectives and technical execution. The Product Owner Analyst is responsible for maximizing the value of our products by managing and prioritizing the product backlog while performing in-depth business analysis. You will work with the Product Owner and be the key liaison between our business stakeholders and our development team, translating business needs into clear, actionable requirements and ensuring the delivered product meets both business requirements and company goals. The ideal candidate will have strong experience in IT Service Management (ITSM), Business Analysis, and agile product ownership, with a focus on continuous improvement and user satisfaction.

Responsibilities
Core Responsibilities

• Prioritize the product backlog by balancing business value, technical effort, and market demand to ensure the development team is focused on delivering the highest value
• Define and write clear, concise user stories with acceptance criteria, epics, and features; to ensure the development team understands what needs to be built
• Conduct backlog grooming sessions with the development team to refine and elaborate on user stories
• Create detailed business requirements documentation, process flow diagrams, and user journey maps
• Gather and analyze market and user feedback, incorporating data-driven insights into the product development process
• Facilitate key agile ceremonies, including sprint planning, sprint reviews, and customer training sessions
• Work closely with the development team to clarify requirements, resolve ambiguities, and ensure a shared understanding of the product vision
• Collaborate with UX/UI designers and other teams to create optimal user experiences
• Perform User Acceptance Testing (UAT) and review completed work to confirm it meets the defined acceptance criteria

Qualifications
Required Education/Experience

• Master's Degree and a minimum of two (2) years full-time work experience or
• Bachelor's Degree and a minimum of three (3) years full-time work experience or
• Associate's Degree and a minimum of four (4) years full-time work experience or
• High School Diploma/GED and a minimum of five (5) years full-time work experience.

Preferred Education/Experience

• Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years full-time work experience with ServiceNow or a similar cloud-based platform for digital workflow automation.

Relevant Work Experience

• Licenses/Certifications in IIBA Certificate in Product Ownership Analysis (IIBA-CPOA), Certified Scrum Product Owner (CSPO) and/or ITIL 4 Foundation certification, Preferred
• Proven experience as a Product Owner, Business Analyst or a combined hybrid role in Agile environments, Required
• Strong backlog management, story writing, and prioritization skills, Required
• Familiarity with a broad range of Infrastructure and application concepts (e.g. servers, networks, databases, application concepts etc., Required
• Strong understanding of widely recognized ITSM frameworks such as ITIL, Required
• Deep understanding of Agile/Scrum methodologies, Required
• Proficiency with agile management tools (e.g., Jira, Confluence, Azure DevOps and/or other similar tools), Required
• Experience with data analysis and visualization tools (e.g., Power BI, Tableau and/or other similar tools), Required
• Proven ability to work both independently and collaborating as part of a distributed team while demonstrating key traits of creativity, initiative, and flexibility, Required
• Strong skills and experience with MS Office suite: Word, Excel, PowerPoint, Visio and Project, Required
• Excellent oral and written communication skills. Must be able to plan, organize and lead meetings. Must be able to translate functional to technical information. Must be able to develop documentation that will be consumed by users of diverse backgrounds and skills, Required
• Excellent work ethics and integrity, along with the ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team, Required
• Strong analytical and problem-solving skills, as well as excellent interpersonal skills with the ability to influence and drive change and manage expectations, Required
• Demonstrated leadership and influencing skills, with the ability to build consensus and drive decisions without formal authority, Required
• Demonstrated customer-centric mindset with a passion for understanding user needs, Required

Skills and Abilities

• Strong written and verbal communication skills
• Develops and delivers effective presentations
• Effective leadership skills
• Well organized, detail oriented and flexible to handle multiple assignments
• Instills commitment to organizational goals
• Demonstrated time management and priority setting skills

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.