Senior Network Engineer - Tier II Support Services

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Position: Senior Network Engineer - Tier II Support Services

Location: Plano TX (Onsite)

Key Responsibilities:

• Hands-on experience with Data Center Network routing, switching technologies, and protocols including TCP/IP, IPv4, IPv6, BGP, OSPF, and ISIS.
• Proficient knowledge in firewall concepts, configuration, and management of firewalls such as Palo Alto and Checkpoint.
• Hands-on troubleshooting experience with Data Center and Enterprise-based wired and wireless network hardware platforms (Nexus, Cisco Wi-Fi, Arista Wi-Fi) and architectures.
• Expertise in configuring, troubleshooting, and managing network load balancers like F5 and Netscaler.
• Proficient knowledge in IPv4, IPv6 addressing & subnetting, IP Address Management, and DNS concepts & troubleshooting.
• Competent in network voice infrastructure, including Cisco Unified Communication troubleshooting and management.
• Solid understanding of SDN concepts and troubleshooting.
• Experience working with Service Provider Teams for issues related to WAN circuits and BGP.
• Collaborate with partner support teams, including TAC support teams of principal vendors like Cisco and Palo Alto.
• Serve as a technical escalation point for L1-level NOC.
• Execute the MoP (Method of Procedure) in executing changes or troubleshooting issues.
• Demonstrate strong oral and written communication skills, with the ability to articulate network issues effectively.
• Maintain expertise in network troubleshooting tools and monitoring platforms.
• Exhibit a high sense of urgency while maintaining composure under pressure.
• Be a team-oriented, quick learner, and adaptable to changes.

Credentials and Experience:

• Industry-standard certifications preferred (e.g., CCNP).
• 5-7 years of experience in Network Operations teams.

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.