Senior IT Support Analyst

Job Title: Plant Senior Support Analyst
Location: Blair, Nebraska
Job Type: Full-Time | On-site

At NatureWorks, we use renewable resources to create sustainable materials that make a difference. Our Blair, Nebraska manufacturing site plays a key role in this mission, and we’re looking for a Plant Senior Support Analyst to ensure the reliability and security of the plant’s IT infrastructure.

This is a hands-on, structured role focused on maintaining server and network performance, supporting operational systems, and assisting employees with IT needs that keep production running smoothly.

Key Responsibilities

• Administer and maintain Windows servers, Active Directory, backups, and endpoint protection
• Monitor, configure, and troubleshoot network infrastructure, including switches, firewalls, routers, and VPN (Cisco and/or WatchGaurd preferred)
• Manage VMware environments to ensure stability and performance
• Provide on-site IT support for users, resolving hardware, software, and connectivity issues
• Maintain plant-specific systems such as Pi and D3
• Participate in after-hours support rotation as needed
• Collaborate with internal teams and third-party vendors to resolve issues and implement improvements
• Maintain documentation and support compliance with IT policies and EH&S standards

What We're Looking For

This role is ideal for someone who brings:

• Strong experience with backup technologies and system recovery
• Practical knowledge of network configuration, ideally with Cisco switching
• Hands-on experience with VMware
• A reliable, methodical approach to problem-solving
• An interest in supporting users across the facility with clear, consistent service
• A preference for working on-site in a production environment, with a readiness to support critical systems after hours when needed

Qualifications

• Bachelor’s degree in Computer Science or related field
• 10+ years of IT support experience, with at least 5 years in server and network administration
• Proficiency with Microsoft Server OS, Exchange, Active Directory, endpoint protection, and mobile device management
• Strong troubleshooting and communication skills

Compensation and Benefits

• Annual salary range: $95,000–$110,000
• 8% annual bonus opportunity
• Comprehensive benefits including:
• Medical, dental, and vision insurance
• Paid sick leave, family sick time, holidays, and 120 hours of vacation
• Parental leave and Employee Assistance Program (EAP)
• Retirement savings with 5.5% automatic company contribution and 50% match on the first 6% of employee contributions

Why Join NatureWorks?
This role offers an opportunity for an experienced IT professional to apply their expertise in a critical operations environment where system reliability and responsiveness are essential. You’ll work on meaningful projects, support a strong team, and help power a facility dedicated to sustainability and innovation.

Apply today to make an impact where IT and operations come together.