Senior Business Systems Analyst

ABOUT US

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications.

Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognized for the breadth of their acousto-optic, electro-optic, crystal-optic, fiber optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defense industries, with a history of quality and excellence that dates back over seventy-five years.

 

LOCATION

Moorpark, CA, onsite role with limited travel to other sites based on business needs, primarily Fremont, CA.

ROLE

The Senior Business Systems Analyst serves as the primary business systems leader for the Moorpark site and acts as a strategic partner to Operations, Engineering, Quality, Supply Chain, Finance, and other functional leaders. The role is responsible for driving business performance through technology, process optimization, data analysis, system enhancements, and continuous improvement initiatives.

This position serves as the site's subject matter expert for SYSPRO ERP and related business applications, leading business requirements gathering, solution design, implementation activities, user adoption, and ongoing system optimization. The successful candidate will identify opportunities to improve efficiency, scalability, data integrity, and business performance through effective use of technology.

In addition to business systems ownership, the role serves as the primary onsite technology resource for the Moorpark facility, providing local IT support and coordinating infrastructure, cybersecurity, and end-user technology activities with corporate IT teams and external partners.

The position requires a combination of business acumen, technical expertise, project leadership, and strong stakeholder management skills, with the ability to influence outcomes and drive change across multiple functions without direct authority.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Systems, Business Administration, Mathematics, Engineering, or related discipline, or equivalent combination of education and experience
• Minimum 5 years of experience in business systems, ERP administration, business analysis, information systems, or related technology roles
• Experience supporting and administering ERP systems, preferably SYSPRO
• Experience leading business process improvement initiatives and system implementation projects
• Experience gathering business requirements and translating them into practical technology solutions
• Manufacturing, industrial, aerospace, photonics, or engineered products industry experience preferred
• Demonstrated ability to influence stakeholders and lead cross-functional initiatives

MANDATORY RESPONSIBILITIES

• Adherence to all Company policies, management systems, and standard operating procedures, including legal responsibilities relating to Health, Safety, Environmental, Information Security, and Quality requirements
• Foster positive working relationships with colleagues, customers, suppliers, and contractors while maintaining a culture of professionalism, collaboration, and mutual respect
• Promote and demonstrate G&H values of Customer Focus, Passion, Unity, and Precision
• Support continuous improvement initiatives and contribute to operational excellence across the organization

RESPONSIBILITIES

Business Systems Leadership

• Serve as the primary site owner and subject matter expert for SYSPRO ERP and associated business applications
• Lead analysis of business requirements and develop effective systems solutions that support operational and strategic objectives
• Partner with business leaders to identify opportunities for process optimization, automation, standardization, and continuous improvement
• Evaluate existing business processes and recommend technology-enabled solutions that improve efficiency, scalability, accuracy, and performance
• Develop and maintain functional specifications, business requirements documentation, process maps, and technical documentation
• Drive adoption of enterprise business systems standards while balancing local      operational requirements
• Act as a trusted advisor to business leaders regarding technology      capabilities, risks, opportunities, and best practices
• Support data governance initiatives and promote data accuracy, integrity, and      consistency across business systems
• Develop business cases and recommendations for system enhancements and technology      investments

ERP Administration & Continuous Improvement

• Support, maintain, and optimize the SYSPRO ERP platform and related business applications
• Lead troubleshooting, root cause analysis, and resolution of complex business systems issues
• Manage system configurations, enhancements, upgrades, testing activities, and deployments
• Coordinate user acceptance testing (UAT), validation activities, and implementation planning
• Deliver training programs and support user adoption of new technologies and business processes
• Identify and implement process improvements that enhance productivity, reduce waste, and improve business performance
• Monitor system performance and proactively recommend enhancements to improve functionality and user experience

Project Leadership

• Lead business systems projects from concept through implementation, ensuring alignment with business objectives
• Define project scope, requirements, deliverables, timelines, risks, and resource needs
• Coordinate cross-functional teams, business stakeholders, and external vendors throughout project lifecycles
• Manage multiple concurrent initiatives while balancing operational support responsibilities
• Monitor project progress and communicate status, risks, and outcomes to leadership teams
• Support organizational change management efforts associated with system implementations and process transformations

Data Analytics & Business Intelligence

• Partner with functional leaders to develop meaningful reports, dashboards, and performance metrics
• Analyze operational and business data to identify trends, risks, and opportunities
• Support data-driven decision-making through effective reporting and analysis tools
• Promote consistent use of business data and reporting standards across functions

Site IT Support & Infrastructure

• Serve as the primary onsite technology support resource for the Moorpark facility
• Troubleshoot and resolve hardware, software, network, and peripheral-related issues
• Support workstation deployment, maintenance, upgrades, and lifecycle management
• Coordinate user onboarding, offboarding, and system access requests
• Support printers, scanners, conference room technology, routers, switches, and other peripheral equipment
• Coordinate with corporate IT resources and external vendors to resolve escalated infrastructure issues
• Assist with cybersecurity initiatives, endpoint protection, patching, software deployment, and compliance activities
• Maintain local technology asset inventories and related documentation
• Support Microsoft operating systems, Microsoft 365 applications, and related technologies
• Educate users on system functionality, security best practices, and company IT policies

PERFORMANCE MEASURES

• Achievement of established Jira service level agreements (SLAs)
• Successful delivery of assigned projects within agreed timelines, scope, and      objectives
• Business stakeholder satisfaction and user adoption of implemented solutions
• ERP system reliability, usability, and continuous improvement
• Timely resolution of support requests and technology issues
• Measurable business process improvements and operational efficiencies achieved
• Data accuracy, system integrity, and compliance with technology standards
• Contribution to site and divisional continuous improvement initiatives

KNOWLEDGE, SKILLS & ABILITIES

• Strong ERP administration and support experience, preferably SYSPRO
• Advanced business process analysis and requirements gathering skills
• Strong project leadership and implementation management capabilities
• Ability to translate business needs into practical technology solutions
• Excellent analytical, troubleshooting, and problem-solving skills
• Ability to influence decisions and drive outcomes without direct authority
• Strong stakeholder management and relationship-building skills
• Experience supporting enterprise software applications and business systems
• Understanding of manufacturing business processes including supply chain, inventory management, production planning, quality, engineering, and finance
• Working knowledge of Active Directory, Microsoft 365, Windows operating systems, networking concepts, and related technologies
• Strong written, verbal, presentation, and training skills
• Ability to manage competing priorities and work effectively in a fast-paced environment
• Excellent organizational and time management skills
• Strong customer service orientation and commitment to continuous improvement

PERSONAL ATTRIBUTES

• Strategic thinker with strong business acumen
• Results-oriented with a continuous improvement mindset
• Professional, adaptable, and solution-focused
• Self-motivated and capable of working independently
• Collaborative team player with strong interpersonal skills
• High degree of integrity, accountability, and ownership
• Comfortable operating in both strategic and hands-on capacities
• Enthusiasm for learning, innovation, and process improvement

Notes: This job description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this job description does not describe any individual role holder. In addition to the contents of this job description, employees are expected to undertake all other reasonable and related tasks allocated by their line manager

The Company is committed to providing equal employment opportunities for all employees and applicants for employment. The Company does not discriminate in employment opportunity or practices on the grounds of gender, race, religion or belief, age, disability, sexual orientation, gender identity, protected veteran status, or any other characteristic protected by national laws under which the Company operates.

This position will involve having access to items and technical data that may be controlled under U.S. export laws and regulations ("U.S. Export Control Laws"), including but not limited to the Export Administration Regulations ("EAR") and the International Traffic in Arms Regulations ("ITAR").  To comply with the U.S. Export Control Laws, and in conjunction with the review of candidates for those positions within G&H that may present access to export-controlled technical data, G&H must assess whether candidates are "U.S. persons" as defined under the EAR (15 C.F.R. Part 772) and the ITAR (22 C.F.R.  § 120.15).  Certain questions asked during the application process are intended to assess this and will be used for evaluation purposes only.  Failure to provide the necessary information in this regard will result in our inability to consider you further for this position