PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry, with over 20% of the top 100 staffing companies utilizing our service today. Our recruiting centers are based in the Philippines, the preferred offshore location for supporting the US and global English speaking countries.
PSG combines the cost advantages of an offshore delivery model with the high-performance approach of a top-tier staffing company to deliver value to its clients. As with any high-performance business, having a strong and highly motivated team is critical to our success. PSG invests heavily in our people, as evidenced by our employee satisfaction score consistently exceeding 90% (we measure it every month).
We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, LLC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date.
Click here to read the PSG Global Solutions US Candidate Privacy Notice.
Primary Duties, Responsibilities, and Requirements
· Recruit, interview, and hire qualified individuals for various projects: Actively recruit qualified applicants.
· Maintains an accurate representation of Teleperformance to all applicants.
· Reviews, monitors, and coordinates pre-employment applications in our CCMS database, applicant interview schedules, pre-screening, testing, Initial Interviews, 2nd Interviews, Orientation Sessions, and Training Class Schedules.
· Reviews all new hire paperwork ensuring accuracy.
· Assists in other HR functions as needed and when time permits.
· Thrives as a team player in an extremely fast-paced, high-energy, and change-oriented environment.
· Performs other related duties and assignments as required and as assigned by supervisor or manager.
· Provide excellent customer service at all times
· Follow up to customer inquiries by taking specific action in a timely manner
· Work with confidential customer information
· Thrives as a team player in a fast-paced, high-energy, change-oriented environment
· Participates in additional training courses when needed
· Performs other related duties and assignments as required and as assigned by supervisor or manager
· Type 25 wpm
· Minimum 2 years’ experience in a high volume Recruiting, HR or Call Center environment
· Ability to travel locally for career fairs
· Microsoft Office - Word, Access, Power Point, Excel, Project
· High School Graduate or GED
· Internet Savvy
· Ability to use desktop computer system and hardware, e.g. mouse, keyboard
· Logical problem solving skills and ability to multi-task
· Follow other duties assigned by direct report
· Proven oral and written communication skills consistent with North American Business standards
· Must have availability to work various shifts influenced by current business needs.
· Ability to use Windows operating systems and navigate between various windows
· Provide a positive, professional, empathetic and customer-focused manner
· Good organization and work prioritization skills
· Must be able to pass a Federal Background Check and Drug testing
Equal Opportunity Employment
All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws
It is the policy of PSG Global Solutions that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA
Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)