Operations Manager

We are seeking an experienced and highly motivated Operations Manager to join our team. Reporting to the owner, the Operations Manager will oversee day to day operations, supervising a team of plumbers ensuring efficient, profitable, and high-quality service. We value integrity, excellence, and innovation, offering a supportive environment where your leadership, innovation, and sales skills can make a significant impact. Join us to build on our success and advance your career.

Responsibilities:

• Operational Management: Oversee daily operations, including job scheduling, resource allocation, and workflow optimization to ensure timely and high-quality service delivery.
• Team Leadership: Supervise, motivate, and develop a team of seven plumbers and administrative staff. Conduct performance reviews, provide training to new hires, and foster a safe, productive work environment.
• Customer Relations: Address escalated customer inquiries or complaints, ensuring high satisfaction and building strong client relationships to support repeat business and referrals.
• Scheduling and Logistics: Coordinate job schedules for employees, ensuring efficient use of staff and resources while meeting client deadlines.
• Vendor and Inventory Management: Negotiate with suppliers, manage inventory of materials, and ensure cost-effective procurement.
• Business Development: Work with the owner to identify growth opportunities, expand service offerings, and enhance brand visibility through effective marketing and sales strategies.
• Compliance and Safety: Ensure compliance with local, state, and federal regulations, including plumbing codes and workplace safety standards. Maintain proper licensing and certifications for the company and staff.
• Reporting: Provide regular updates to the owner on operational performance, financial metrics, marketing and sales results, and strategic initiatives.

Qualifications:

• Minimum of 5 years of management experience, preferably in the plumbing, HVAC, or a related trade industry.
• Bachelor’s degree in business administration, management, or a related field preferred; equivalent experience in trade industries considered.
• Proven leadership and team-building abilities.
• Proficiency in scheduling and resource management.
• Knowledge of plumbing industry practices, codes, and regulations is a plus.
• Excellent communication and customer service skills.
• Plumbing or trade-related certifications (e.g., Master Plumber license) are highly desired but not mandatory.
• Detail-oriented, proactive, and able to thrive in a fast-paced environment. Strong problem-solving skills and a commitment to safety, quality, and growth.

What We Offer

Competitive compensation package, annual bonus, health care package, paid time off, retirement plan, paid continued education and training, company vehicle and/or mileage reimbursement.

About Us

Powderhouse Plumbing has been serving residential and commercial clients in the Greater Boston area with professional plumbing and heating services for over 40 years. Locally owned and operated, our staff consists of master and journeymen plumbers, oil and radiant heating technicians, and apprentices in various stages of training. We provide the latest in high quality, energy conscious, attractive products and services, while maintaining a strong community presence.

How to Apply:

Please submit your resume and a cover letter outlining your qualifications and interest in the role to powderhouseplumbing@gmail.com.