Network engineer

Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000 employees, our client fosters a culture of innovation, collaboration, and continuous learning, making it an exciting environment for professionals looking to advance their careers.

Committed to excellence, our client serves 31 Fortune 500 companies across industries such as financial services, healthcare, and manufacturing. Their approach is driven by the Automate Everything, Cloudify Everything, and Transform Customer Experiences strategy, ensuring they stay ahead in an evolving digital landscape. 

As a company that values growth and professional development, our client offers global career opportunities, a dynamic work environment, and exposure to high-impact projects. With 54 offices worldwide and a presence in 39 delivery centers across 28 countries, employees benefit from an international network of expertise and innovation. Their commitment to a 'customer success, first and always' philosophy ensures a rewarding and forward-thinking workplace for driven professionals.

We are currently searching for a Network Engineer JR:

Responsibilities

• Act as the primary point of contact for vendor ticket management, ensuring timely resolution of technical issues.
• Track and follow up on vendor service tickets and deliveries based on defined SLAs.
• Verify the accuracy and completeness of vendor test results and Turn Over Packages (TOP).
• Maintain and update critical system records, including install dates, acceptance status, and Physical Circuit IDs.
• Update system records to ensure accurate billing processes and circuit documentation.
• Collaborate with internal teams to escalate vendor risks or delivery delays identified through the ticketing system.

Requirements

• 3-4 years of experience in the Telecommunications or Networking industry.
• Experience managing vendor-related tickets or technical support desks within an office environment.
• Strong understanding of OSI Layer 1 (Physical) and Layer 2 (Data Link) troubleshooting.
• Ability to manage multiple simultaneous ticket requests and meet short timelines.
• Must possess a Professional Title and "Cédula Profesional" (Mandatory for TN Visa processing).
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Principal Skills:

• LAN/WAN/WLAN, routing & switching
• Firewalls, VPNs, SD-WAN
• Data center & cloud networking basics
• Fiber Optics (testing, splicing, migration)
• DWDM / optical transport fundamentals

Desired

• Technical expertise or basic knowledge of fiber optics technology.
• Familiarity with network path elements (router ports and patch panels) from a documentation perspective.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Native Spanish.

Note:

• Fully remote the first 3 months . After in location Georgia.

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements:

• 3-4 years of experience in the Telecommunications or Networking industry.
• Experience managing vendor-related tickets or technical support desks within an office environment.
• Strong understanding of OSI Layer 1 (Physical) and Layer 2 (Data Link) troubleshooting.
• Ability to manage multiple simultaneous ticket requests and meet short timelines.
• Must possess a Professional Title and "Cédula Profesional" (Mandatory for TN Visa processing).
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."