Network Engineer

TGen, the Translational Genomics Research Institute, is part of City of Hope.

We are an Arizona-based, nonprofit medical research institute dedicated to conducting groundbreaking research with life-changing results. No matter the role, every TGen employee contributes to success. Together, we work toward a common goal: improving medicine to enhance a patient’s quality of life. It’s not all biomarkers and sequencing; it is a mix of humanity improving the human condition. Find your role at TGen, in an environment ignited by a profound purpose.

Job Description

As a member of TGen’s IT department, the Network Engineer will design, install, maintain, monitor, and troubleshoot TGen's enterprise and high-performance computing network infrastructure, including wireless networking, telecommunications, and critical data center facilities.

• Design, administer, and monitor network and security hardware, software, and operating systems. Manage core network services and protocols such as DNS, DHCP, VLAN, OSPF, BGP, AAA, VPN, ACLs, and network monitoring tools.
• Independently monitor chat and email channels: take ownership, respond to, and resolve alert notifications, help desk tickets, and technical issues involving network infrastructure and services (including outside of standard business hours as needed).
• Design, configuration, testing, and optimization of network hardware, operating systems, and application environments. Support of open-source, commercial, and internally developed applications to ensure seamless integration.
• Monitor and maintain critical data-center facilities, including power distribution (UPS/PDU) and fire suppression systems. Coordinate with vendors for routine testing, emergency repairs, and the ongoing maintenance of the physical data center environment.
• Design and maintain TGen's enterprise wireless networking platforms. Manage wireless security and authentication protocols, including RADIUS, MSCHAPv2, and EAP-TLS.
• Maintain TGen’s phone system by managing SIP circuits, voice-enabled routers, and hardware endpoints within a Cisco CUCM environment. Work closely with technology partners to ensure service reliability and act as the technical escalation point.
• Utilize automation and containerized platforms to enhance the reliability, scalability, and overall manageability of the network infrastructure and internal support applications.
• Consult with internal stakeholders to assess technological needs and evaluate vendor solutions. Identify and leverage new or existing technologies to enhance operational efficiencies
• Research current and emerging technologies, vulnerabilities, and software updates to ensure the integrity of TGen's network. Maintain a deep understanding of network device configurations and industry best practices.
• Provide secondary support for information security alerts, help desk tickets, and incident resolution. This includes responding to critical issues outside of standard business hours as needed.

We are a human-centric organization that translates to our employees. Some of the perks in working for

us:

• BC/BS of Arizona health coverage.
• Dental, Vision, Life, Short and Long Term Disability
• Top notch EAP with a full scope of concierge type services
• 401k with 6% match
• Generous time off
• Commuter benefits
• Much, much more!

• Demonstrated expertise in designing, deploying, and optimizing Cisco enterprise ecosystems, including advanced routing/switching, wireless, and unified IP Telephony solutions.
• Hands-on expertise managing Dell enterprise networking hardware, with a focus on scalable data center architecture and proactive system maintenance.
• Expertise in managing and troubleshooting fundamental network protocols within a diverse, multi-platform ecosystem; must demonstrate technical fluency across Windows, macOS, and Linux/UNIX distributions.
• Exposure to network automation (e.g., Python, Ansible) and familiarity with virtualized environments (e.g., VMware vSwitch, Docker, or Kubernetes) to support a modern, software-defined infrastructure.
• A self-directed professional who maintains composure and delivers high-quality results in high-pressure environments, while actively contributing to a collaborative culture through proactive learning and a commitment to mutual mentorship.
• Must be able to reframe complex technical concepts into clear, understandable language for non-technical stakeholders. 
• Strong interpersonal skills and a service-oriented approach are essential.
• Responsiveness to mission-critical issues and a commitment to resolving high-priority incidentsoutside of standard business hours when necessary.
• Delivers high-touch, white-glove; technical support to a diverse community of research and administrative partners, fostering seamless collaboration across both IT and non-technical departments.
• In-depth knowledge of physical-layer infrastructure and industry-standard cabling protocols (TIA/EIA); relevant industry certifications (e.g., CCNA, CCNP, CompTIA Network+) are highly regarded.
• High school diploma and 5 years related experience. Equivalent years of higher education may substitute for years of experience.