Network Engineer

About us:

At Kinetic IT we pride ourselves on being 100% Australian owned and delivering exceptional service that exceeds our customers' expectations. We are recognised market leaders in the delivery of high-quality IT services in large government and private sector organisations. With 1400 amazing crew across Australia, our strong people-focused culture and dynamic work environment are integral parts of our success.

About the role:
Kinetic IT are hiring an experienced Network Engineer to join us on a full-time permanent basis. As a Network Engineer, you’ll play a key role in supporting and maintaining our enterprise clients network infrastructure, ensuring seamless communication and connectivity across the business. This role requires a proactive problem solver with strong technical expertise and a commitment to delivering excellent service.

Duties and responsibilities:

• Supporting and maintaining Cisco Unified Communications Manager to ensure optimal performance.
• Configuring, troubleshooting, and optimizing Cisco networking and Fortinet security solutions.
• Supporting and maintaining Genesys Pure Connect.
• Managing and resolving incidents and service requests via ServiceNow.
• Collaborating with cross-functional teams to enhance network stability and performance.
• Providing exceptional customer service with clear communication and a solution-focused approach.

About you:

• Strong technical expertise in Cisco Unified Communications Manager, Cisco Networking, and Fortinet.
• Desirable but not necessary to have experience with Genesys Pure Connect.
• Experience working with ServiceNow for ticket management.
• Possesses relevant industry certifications such CCNA and or CCNP, NSE4 – 7, Genesys Certified Professional and ITILv4.  
• A team player with excellent communication skills and a customer-first mindset.
• A proactive, problem-solving attitude with the ability to adapt to changing priorities.

The Kinetic IT Difference:

Kinetic IT recognises the experience and performance of our crew is intricately bound to the achievement of enduring organisational success.  We provide opportunities for growth and development and recognising both individual and teamwork contribution to achieving our company’s goals. We seek to promote fair, competitive and equitable reward and recognition practices which fosters a diverse and inclusive workplace. As a Kinetic IT crew member, you will enjoy:

• Flexible working, paid parental leave, and other benefits tailored to your individual goals.
• Vendor Exam Support, ITIL V4 Training and Communities of Practise groups.
• Dedicated professional development reviews every 6 months, with monthly follow ups.
• Salary Sacrificing on eligible items – (mobile phone, laptop, desktop).
• Regular fun social events.

How to apply:
First, check out our website Kineticit.com.au. If you like what you see then, Click the ‘Apply Now’ button. You can also send your CV direct to on careers@kineticit.com.au and quote: Network Engineer