Mid -Level IT Support
CYBXperts
Full-time
On-site
Syracuse, New York, United States
Information Technology (IT)
- Provide timely and effective technical support to end -users via various channels (e.g., email, phone, in -person) for hardware, software, and network -related issues.
<\/span>Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).<\/li>- Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
<\/li>- Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
<\/li>- Install, configure, and update software applications and operating systems on end -user devices.
<\/li>- Assist in the procurement of IT hardware and maintain accurate inventory records.
<\/li>- Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
<\/li>- Work closely with other IT team members and departments to implement and support IT solutions.
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<\/div><\/span>Requirements<\/h3>
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).<\/span>
<\/li>- Minimum of 3 above years proven experience in providing IT support in a professional environment.<\/span>
<\/li>- Proficient in Windows and/or macOS operating systems.
<\/li>- Familiarity with Microsoft Office Suite and other common business applications.
<\/span><\/li>- Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
<\/span><\/li>- Experience with troubleshooting hardware and software issues.<\/span>
<\/li>- Ability to analyze and resolve complex technical issues independently.<\/span>
<\/li><\/ul>Qualified and Interested candidates can forward their CVS to uunyime@modus -lights.com<\/a> using the job tittle as the subject of the<\/span>
<\/div>mail.<\/span>
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<\/div><\/span> - Minimum of 3 above years proven experience in providing IT support in a professional environment.<\/span>
- Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.