Mac Help Desk Level 2/IT Support Engineer I - Onsite 5 days a week

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Defining problems, conducting and narrowing research, analyzing criteria, finding, analyzing and applying solutions. Performs other duties as assigned. 

Key Accountabilities

• Responding to internal customer technical support needs that include:
  • Troubleshooting issues with Macs and providing training to other Tech team members on Macs 
  • Climbing under desks to ensure cables are correctly connected
  • Troubleshooting technical issues with printers, phones, computer hardware including monitor, keyboard, mouse, sound issues etc.
  • Patiently walking customers through simple to complex issues with laptops
• New Employee onboarding
  • Attending weekly orientation to assist new employees with set-up
  • Physically helping with hardware set-up and moves
  • Physically moving computers and related hardware to offices between the 301 and 401 buildings, shipping equipment to remote employees
• Employee offboarding
  • Collecting and inventorying physical equipment
  • Ensuring protocols for security access are followed

Required Qualifications

• Bachelor's degree in related field or equivalent experience in a related field
• 3 years of work experience in a technical role 
• Mac technical support expertise
• Physical requirements: ability to lift 10-15 pounds regularly, perform extensive walking, standing, kneeling to install, troubleshoot, and repair hardware, cabling, and AV equipment. Handle tools and equipment in diverse environments. 

Preferred Qualifications

•  Communication (written/verbal), organizational and time management skills to communicate effectively with various levels of users and to accomplish time sensitive tasks and requests.
• Critical thinking and analytical problem-solving skills.
• Growth mindset and versatile.
• Excellent collaboration and communication skills, with the ability to engage both technical teams and internal customers.
• Experience in healthcare, insurance, or other regulated industries.

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, 5 days per week.  

The full salary grade for this position is $56,600 - $97,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $56,600 - $84,840. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. 

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.