Level 2 IT Support Specialist

Are you looking for a hybrid technical support position in a tight, supportive MSP team environment? SkySail Technologies is looking for a Level 2 IT Support Specialist who is eager to grow their technical skills while building strong client relationships. This is primarily an onsite role (80%) serving our professional services clients, with the remainder of the time spent on remote support and proactive maintenance.

We’ll Provide:

• A competitive salary of $60k- $70k CDN
• Health Spending Account
• 10 Wellness days a year, vacation time, paid holidays
• Hybrid work opportunity
• Opportunity to grow within the company
• A great company culture on a small team of 3 employees

What you’ll do:

• Deliver hands-on technical support at client sites across the Interior BC region
• Perform proactive maintenance on client systems to prevent issues before they occur
• Provide helpdesk support for day-to-day technology needs
• Configure and deploy workstations, mobile devices, and peripherals
• Manage user account administration in Microsoft 365 environments
• Troubleshoot network connectivity and performance issues

Skills you’ll need:

• 2-4 years of IT support experience
• Solid understanding of Windows 11 desktop support
• Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLANs)
• Understanding of Active Directory and Azure AD fundamentals
• Familiarity with backup and disaster recovery concepts
• Mobile device management (iOS, Android) experience and Basic PowerShell scripting knowledge is a plus
• Strong communication (written and verbal) and interpersonal skills
• Able to work well both within a team environment and autonomously
• Flexible schedule to accommodate occasional after-hours work
• Ability to travel to client sites in and around Okanagan
• Driver’s license

Next Steps:

Quick apply with your resume here

OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-DLHQS7UVF/landing