IT Support Technician - Seasonal

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

POSITION SUMMARY

The seasonal, full-time IT Support Technician provides technical support and troubleshooting for computer systems, software, and networks across multiple properties. Responsibilities include answering help desk calls, logging service requests, resetting passwords, escalating issues, assisting with hardware and software setups, and supporting special projects. This role requires strong problem-solving abilities, effective communication skills, and a passion for technology.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides technical support, incident and problem management to end users on the technology issues regarding computer operations and networks, including software support and administration, installation, setups, error messages, system status, and downtime procedures.
• Provide troubleshooting for mobile devices on the network including email, calendars and contacts.
• Troubleshoots and supports software applications and business processes. Troubleshoots and repairs new or existing hardware. Analyzes and tests new hardware/software configurations.
• Diagnosing and providing a path to resolving various technical issues through triaging initial phone calls with customers, escalating problems to IT Operations Director when appropriate via proper escalation procedures.
• Builds rapport with help desk customers; records, tracks and documents help desk request problem-solving process in the Sysaid Help Desk Software, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Provides “Value Added” Customer Service treating customers with respect.
• Maintains corporate security and confidentiality.
• Other duties as assigned.

EXPERIENCE & EDUCATION

• Working towards a 2- or 4-year college degree or equivalent work experience in related field.
• Pursuit of a 4 year college degree is encouraged and supported by our GrowU program.
• One year of experience in a Help Desk, customer service, or fast paced service-oriented environment preferred.
• One year of experience with PC and laptop repair, deployments, and general OS Basic Networking support preferred.

SKILLS & QUALIFICATIONS

• Proficiency using Personal Computers, including MS/Windows OS, Microsoft Office products.
• Experience with Apple/Mac products a plus.
• Ability to learn new processes and procedures.