IT Support Technician, Prof School

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INTERNSHIP

This internship, like the Advanced Technology department, is based in technology but has a design element to it as well. From general IT troubleshooting and support tickets to 3D printing maintenance and artificial intelligence related projects, this internship is geared toward those that thrive when their day is varied. You will gain hands-on experience with a wide range of equipment and technologies. Our website will be a guide as you move through our different areas and equipment. Tutorials are also available for most things that you will be working on: http://architecture.yale.edu/advanced-technology Aside from some of the IT tasks that you will assist with, here is a list of some of the things you can learn throughout your schedule and a long-term project to work on. Your experience will assist you in helping our students in their summer sessions and the AT team as they prepare for the fall semester. Equipment: 3D printers – Prusa, K1 Max, S5, Bambu, more Laser cutters – Universal and Kern Zund digital cutter Plotters – 36 Draft, 42 Prod, 60 Pres, manual feed, and fine art Scanners – 36 draft, 36 SB, Mills – Small, large, waterjet Rental equipment – 360 cameras, SLR cameras, camcorders, etc. Photography & 3D scanning lab equipment – all Examples of tasks: How to check in and out equipment Zendesk ticketing workflow 3D printer daily maintenance Laser cutter daily maintenance Printer and plotter daily maintenance LF Scanner re-calibration How to re-image a workstation IT Project examples: • Vulcan (artificial intelligence) testing • Minerva (artificial intelligence) update context • Documenting new equipment and workflows • Website editing and suggestions

DESIGN PROJECT

Weeks 1-7, This project will be the study of a current object or product. You should consider what you like and dislike about its current design and begin thinking about how you can alter or completely redesign a version of it. Will your redesign be influenced by the desire to improve function, form, something else? If you get ahead of the outline below, feel free to use more than one object. The idea is that you will make use of all our technology to study, photograph, document, 3D scan, model, and 3D print and/or fabricate. Along the way, as you use our documentation and tutorials, make notes about changes or improvements that might be useful for editing. Your perspective will be helpful for improvements. Week 1 Choose a small to medium sized object or product that interests you, preferably one you can obtain physically. It can be something that provides convenience or function, or it can be something decorative. Collect images of your choice from the internet or from your own photography. Add all files to a project folder. Work on some hand drawings of this object in multiple perspectives. Scan your hand drawings using flatbed or roll scanners. The study of these images and perspectives will aid in preparing to work in Rhino 3D modeling software. Review the work our 2019 Summer Intern completed for this project. Week 2 Take some time to watch Rhino Essential Training on LinkedInLearning: https://www.linkedin.com/learning/rhino-7-essential-training?u=2110361 Begin to do some basic practice in Rhino Week 3 Search Thingiverse.com or similar database for your chosen object or something related. Use these Thingiverse models to begin testing the different 3D printers starting with the production fleet. *Keep all your iterations as they will be needed in Week 7. Week 4 Begin working to 3D model your design in Rhino. Note any challenges you face with the specific geometries you are working with. Use Google to go into more depth for specific commands and techniques. Also ask around the office for any tips. Spend some time using 1 or more of our 3D scanners to scan the physical versions you have of the original design, or something similar. Work with the meshes you create and use them as a reference. *Keep all of the files you create in your project folder. Week 5 3D print new iterations and begin to experiment with other 3D printers. Note if any of the materials offered work better for your object in terms of look, feel, or function. Consider using laser cutters to prototype or augment your project. Week 6 Spend more time refining your design in Rhino. Create more iterations on the 3D printers. Consider if using any of the milling or other fabrications are applicable for some or part of your design. If so, use this time to go through the equipment tutorial and create. Continue thinking about materials and colors. Week 7 Using the Photography Lab equipment, create a wide shot showing your design iterations in chronological order from left to right. Document what you learned about this object and design and document what challenges you faced and overcame. Use our plotters to produce accompanying board(s) for pinup. Make note of anything that is left to study or learn. Make note and document how your iterations informed new ideas, changes, and overall considerations. Update your resume with your new skills and experiences. Reading List Norman, Donald A. The Design of Everyday Things. Revised 2013. ISBN: 9780465050659

Principal Responsibilities

1. Supports and coordinates a range of academic programs. 2. Works on various programs throughout the year; including researching and writing of highly confidential material and working with other departments within the University. 3. Interacts with faculty, students and staff within and outside of the University. 4. May perform other duties as assigned. Required Education and Experience Bachelor’s Degree or equivalent combination of education and experience.

Job Posting Date

03/30/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Associate (00)

Salary Range

$39,300.00 - $292,125.00

Time Type

Full time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.