IT Support Technician I

About Us

Join Pennian Bank, a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.

Job Summary

Are you passionate about technology and enjoy helping people solve problems? We’re looking for a skilled and customer-focused IT Support Technician at our office in Mifflintown to serve as the first point of contact for our employees’ technical needs. In this role, you’ll play a key part in keeping our systems running smoothly and our team productive.

As an IT Support Technician, you’ll be a go-to expert providing hands-on and remote technical support across the organization. You’ll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.

Example of Some Key Responsibilities

• Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed 
• Provide technical assistance for hardware, software, voice, and data communication systems 
• Troubleshoot workstation issues both remotely and onsite, including travel to branch locations 
• Walk users through solutions with clear, step-by-step guidance 
• Assist employees with software applications and system usage 
• Document issues, resolutions, and activities in help desk tools and logs 
• Support deployment of new equipment, including workstation setup, phones, and training materials 
• Maintain and update the company intranet as directed 
• Identify opportunities to improve processes and procedures

Core Qualifications

• High school diploma or equivalent
• Strong technical proficiency, with working knowledge of applications and software used within the bank 
• Ability to diagnose and resolve basic technical issues efficiently 
• Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates 
• Good understanding of computer systems, mobile devices, and related technology products 
• Proficiency in hardware setup, network cabling, software installation, and upgrades 
• Solid reading, writing, grammar, and math skills 
• Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly 
• Understanding of regulatory compliance requirements related to IT and banking operations 
• Ability to lift up to 50 lbs without assistance 
• Willingness to travel to branch locations as needed

Benefits

We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this full-time position:

• Medical (including prescription), dental, and vision insurance
• Paid life, accidental death and long -term disability insurance
• Short-term disability pay
• Voluntary life insurance for employee, spouse and dependents
• Accident and cancer insurance
• 401(k) plan with company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• Voluntary Time Off and opportunities to volunteer in the communities we serve
• Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
• Opportunities for career development and advancement 

Ready to put your IT skills to work and make a difference every day? Apply today! Visit pennian.bank, and click Careers at the top of the page. Then choose View Open Positions, which will direct you to our third-party website where you will see the job posting for this position, and complete your application. 

Location: In-Person