IT Support Technician
Certified Collectibles Group
Full-time
On-site
Sarasota, Florida, United States
$5,000,060,000 - $5,000,060,000 USD yearly
Information Technology (IT)
IT Support Technician
Sarasota, FL. On-site, Full-time
CCG is currently looking for an IT Support Technician to join our IT Department in our Sarasota, FL offices. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization.
WHO WE ARE
Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987, the Certified Collectibles Group companies have certified over 100 million coins, banknotes, comic books, TCGs, sports cards, video games, home video collectibles, stamps and more. Today, CCG serves the world of collectibles online and at its offices in the United States, United Kingdom, UAE, Germany and China.
WHAT YOU WILL DO AS AN IT SUPPORT TECHNICIAN
Sarasota, FL. On-site, Full-time
CCG is currently looking for an IT Support Technician to join our IT Department in our Sarasota, FL offices. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization.
WHO WE ARE
Certified Collectibles Group is the world’s leading provider of expert, impartial and tech-enabled services that add value and liquidity to collectibles. Its iconic companies include Numismatic Guaranty Company (NGC), Paper Money Guaranty (PMG), Certified Guaranty Company (CGC) and Authenticated Stamp Guaranty (ASG). Since 1987, the Certified Collectibles Group companies have certified over 100 million coins, banknotes, comic books, TCGs, sports cards, video games, home video collectibles, stamps and more. Today, CCG serves the world of collectibles online and at its offices in the United States, United Kingdom, UAE, Germany and China.
WHAT YOU WILL DO AS AN IT SUPPORT TECHNICIAN
- Answer Help Desk calls and emails, and create tickets to track issues.
- Monitor and resolve support cases submitted via email and web portal.
- Set up and maintain IT asset inventory.
- Facilitate creation and maintenance of IT documentation.
- Assist with coordination of large-scale IT projects.
- Maintain documentation of maintenance work and issues when necessary.
- Provide technical support to local and remote office users as needed.
- Participate in after-hours/on-call support rotation as required.
WHAT MAKES YOU THE IDEAL CANDIDATE
- Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
- Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
- A+ certification or equivalent skill level preferred.
- Proven time management skills with ability to meet urgent and overlapping deadlines.
- High attention to detail and strong organizational skills to manage multiple clients and projects.
- Availability to travel monthly to tradeshows.
WHY YOU WILL LOVE WORKING WITH US
- Salary: $50,000–$60,000 annually, based on experience.
- Comprehensive benefits including Medical, Vision, and Dental Insurance.
- PTO & Paid Holidays.
- 401(k) retirement plan with company match.