IT Support Technician

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

POSITION DESCRIPTION: The IT Support Technician provides first-level technical assistance to employees, ensuring smooth and efficient use of systems, software, and hardware. This role supports daily operations by troubleshooting technical issues, assisting with basic system setups, and coordinating with higher-level support teams to maintain a productive and secure IT environment.

DUTIES AND RESPONSIBILITIES include, but are not limited to:

• Assist users with technical requests to ensure timely resolution of issues related to hardware, software, and user access.
• Prepare system setups including workstation configurations, user accounts, and application installations to support smooth employee onboarding.
• Respond promptly to service tickets, phone calls, and emails to maintain the expected service level agreements.
• Track open tickets and confirm issue resolution to ensure accountability and closure accuracy.
• Communicate technical solutions clearly and professionally to enhance user understanding and satisfaction.
• Collaborate with higher-level support teams to escalate and resolve complex issues effectively.
• Maintain local IT systems, including computers and printers, to minimize downtime and support operational continuity.
• Provide input on IT infrastructure planning to contribute to improvements within the local business unit.

QUALIFICATIONS:

Education and Required Experience

Education:

• Post-secondary degree or diploma in Computer Science, Information Technology, or a related field preferred; equivalent experience accepted.

• Industry-recognized certifications from CompTIA and Microsoft are an asset.

Experience:

• 0–1 year of experience in system administration, IT infrastructure, or related fields.

Skills Required:

• Knowledge of common peripherals such as Windows operating systems, Active Directory, and Microsoft 365 applications.

• Ability to explain technical solutions in non-technical terms and document issues accurately.

• Demonstrated troubleshooting and prioritization skills, along with strong written and verbal communication.

• PowerShell knowledge is an asset.

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $53,400-$66,700 per year. Full-time employees are also eligible for performance based bonuses and benefits.  This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift.  The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked. 

This posting is related to a specific vacancy.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.