IT Support Technician
Samaritan Daytop VillageOverview
IT Support Technician
Samaritan Daytop Village provides life-changing services in mental health, addiction recovery, housing, and more to help individuals and families across New York rebuild their lives. We serve over 33,000 clients annually at more than 60 locations throughout the five boroughs, as well as Suffolk, Rockland, Sullivan, Westchester, and Ulster Counties.
The IT Support Technician provides day‑to‑day technical assistance for staff, including setting up hardware, installing software, troubleshooting issues, and supporting a variety of devices and applications. This role handles support tickets, assists with system upgrades, maintains equipment inventory and documentation, and travels to agency locations as needed. Strong knowledge of Microsoft 365, Active Directory, basic networking, and technical terminology is essential, along with effective time management, teamwork, and the ability to work independently.
Responsibilities
Provide technical support for hardware, software, and network issues while delivering excellent customer service
Setup new computers for users in a Windows environment
Troubleshoot Microsoft 365, Windows operating systems, and basic networking problems with patience and professionalism
Install, configure, and maintain desktops, laptops, mobile devices, printers, and other IT equipment
Manage, track, and resolve IT support tickets promptly to ensure a positive user experience
Assist with system upgrades, network installations, and technology rollouts
Support users with software applications, including healthcare systems and internal tools
Maintain accurate documentation for equipment inventory, configurations, and IT procedures
Travel to agency locations to provide onsite technical support and implement solutions, several times per months
Communicate clearly with staff at all levels, exercising empathy, understanding, and strong customer‑facing skills
Collaborate with team members and vendors to ensure smooth and reliable technology operations
Prioritize tasks effectively, multitask, and work independently in a fast‑paced environment
Qualifications
At least an Associate’s Degree in Computer Science, Information Technology, or a related field, or equivalent experience
At least a year of hands‑on IT technical support experience in a help desk or desktop support environment
Strong customer service skills with the ability to remain patient, empathetic, and professional when assisting users
Experience troubleshooting Microsoft 365, Windows operating systems, and desktop hardware
Familiarity with Active Directory, user account management, and basic Windows networking
Ability to troubleshoot and support printers, mobile devices, VoIP phones, and other peripherals
Willingness and ability to travel to multiple agency locations to provide onsite support, several times per months
Strong verbal and written communication skills, with the ability to support users of all technical levels
Ability to prioritize tasks, manage time effectively, and work both independently and as part of a team
Basic understanding of IT terminology and standard support procedures
Experience collaborating with external vendors and internal departments to resolve technical issues
Additional Information
This is a full-time non-exempt role with an hourly rate of $27.47-$28.57 (annualized at 35 hour per week to $50,000-$52,000) with a full benefits package. Benefits include medical, dental, and vision insurance, 25 days of paid time off, access to a retirement account with an employer to match, access to daily pay, and tuition reimbursement.
This role is based in Briarwood, Queens and is eligible to work one remote day, after the 90-day introductory period. The other 4 days are spent at the Briarwood Headquarters or a program site.
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