IT Support Technician

Join the Sun Realty Team as an IT Support Technician (Outer Banks, NC)

Sun Realty is the premier vacation rental and property management company on the Outer Banks, proudly serving homeowners, guests, and team members across multiple locations. With a strong foundation in local knowledge and a forward-thinking approach to technology, we deliver exceptional service and unforgettable vacation experiences.

As the Sun Realty IT Support Technician, you'll be the first line of support for our team, troubleshooting hardware, software, network, and Microsoft 365 issues. You'll assist with daily IT operations, device setups, system maintenance, and exciting tech projects — all while developing your skills and growing professionally.

What You'll Do:

• Provide first-level technical support to end users in-person, via phone, or through remote tools. 
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, tablets, and basic network connectivity. 
• Assist with Microsoft 365 support, including password resets, email issues, Teams troubleshooting, and basic SharePoint and OneDrive inquiries. 
• Install, configure, and maintain hardware and software across company systems. 
• Assist in setting up and deploying new employee workstations and devices, including user accounts and access rights. 
• Help manage inventory of IT equipment and track asset assignments. 
• Support internal systems such as email, cloud storage, and company-specific applications. 
• Document issues, solutions, and procedures in the IT knowledge base. 
•  Escalate unresolved issues to higher-level support as necessary. 
• Maintain and uphold security and data protection practices. 
•  Participate in IT projects and system upgrades as directed by the IT Manager. 

What You Bring:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience). 
• 1–2 years of IT support experience (internships or help desk roles a plus). 
• Basic knowledge of Windows operating systems. 
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and the admin interface. 
• Understanding of networking fundamentals (e.g., IP addressing, routers, Wi-Fi). 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and interpersonal skills. A team player with a service-oriented mindset. 

Bonus Points For:

• Experience with Entra, Active Directory, or user administration.
• Familiarity with cybersecurity basics and safe computing practices. 

Why You’ll Love Working With Us:

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Growth and professional development opportunities
• Employee discounts on vacation rentals

Ready to take your IT career to the next level? Apply today and grow with us!

Sun Realty of Nags Head, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must have good communication skills and strong ability to pay attention to details. Must have a good attitude, the ability to work well with others and have high personal integrity. Reliability and confidentiality are also essential. Able to make decisions when circumstances arise that require action. 

Physical/Mental Demands: Hearing, speaking, seeing, minimal walking, minimal standing, significant amount of sitting, reaching, bending, minimal steps; reading, comprehension, analytical thinking, problem solving, legible writing skills and effective written and verbal communication in the English language.

Machines/Equipment: A valid, active NC Driver’s License with proper insurance and inspections (as required in company guidelines); the operation of a computer, computer peripherals and office equipment.

Work Environment: Indoor, office work environment, minimal-to-moderate amount of noise, some exposure to outside weather conditions, fast paced, at times mentally strenuous, shifting priorities due to changing needs and situations with little to no notice. 

Hours: Full time, year-round position. Overtime may be required. Regular, punctual attendance required.

Salary Range: Pay based on experience and proven ability, determined by President of Sun Realty.