IT Support Specialist

We are seeking an IT Support Specialist<\/b> to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end -users. The ideal candidate has strong problem -solving skills, excellent communication, and a passion for staying current with technology trends.
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Key Responsibilities
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• Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
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• Configure and deploy new hardware/software; provide basic end -user training.
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• Support and maintain Active Directory, Microsoft 365, and Windows environments.
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• Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.
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• Provide remote and onsite troubleshooting for hardware, software, and networking issues.
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• Maintain clear IT documentation for processes, systems, and activities.
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• Ensure proper management of printers, copiers, and scanners.
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• Collaborate with vendors and internal stakeholders to optimize systems.
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• Participate in training and professional development to strengthen technical expertise.
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• Provide after -hours support for urgent issues or project implementations when needed.
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  Qualifications
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  • Associates Degree in IT or a related field.
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  • DataClear certification (or equivalent) <\/p><\/li>

  • Proficiency with Active Directory, Microsoft 365, and Windows OS.
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  • Experience in hardware/software setup, configuration, and troubleshooting.
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  • Familiarity with networking, Linux, and information security practices.
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  • Strong communication skills for supporting non -technical users.
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  • Commitment to continuous learning and staying updated on emerging technologies.
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