Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers!

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontarians.

We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

The IT Support Specialist provides first-line technical support to end users by troubleshooting hardware, software, and connectivity issues. This on-site role is responsible for responding to support requests, assisting with technology setup and maintenance, and helping ensure employees can effectively use company systems and devices. The position is well suited to an early-career IT professional who is eager to learn and develop technical skills in a hands-on support environment. 

Job Responsibilities

• Respond to help desk requests via email, phone, or ticketing system
• Troubleshoot basic hardware, software, and connectivity issues
• Install, configure and support software and business applications
• Set up and support computers, printers, and other devices
• Assist with user account provisioning and password resets
• Document issues, resolutions, and support activities in the ticketing system
• Escalate complex or unresolved issues to senior IT staff as needed
• Support new employee onboarding, including device setup and system access
• Travel to dealership locations as needed

Required Qualifications

• Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience 
• Basic knowledge of networking concepts such as Wi-Fi, IP addressing, and connectivity troubleshooting. 
• Ability to diagnose and resolve basic technical issues
• Working knowledge of computers, operating systems, and common business software applications
• Strong problem-solving and communication skills
• Ability to manage multiple support requests, prioritize effectively, and meet service expectations
• Ability to follow documented procedures and maintain accurate records
• Awareness of IT security best practices

Preferred Qualifications

• Familiarity with help desk or ticketing systems
• Experience installing, configuring or troubleshooting hardware and software
• Entry-level IT certification, or progress toward certification. 

Wage Range

• $50,000-$60,000 per year
• Placement within the wage range is based on skills, experience and qualifications
• Applicants with more or less experience and qualifications may be placed outside the salary range

Why Huron Tractor?

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.

• Great training opportunities through John Deere, as well as internal training
• Competitive compensation
• RRSP’s and extended benefits
• Employee Discounts
• Future Growth Opportunities
• Excellent team environments with a Social Committee that plans great events
• Extended health care
• Dental care
  
• Disability insurance
• Employee assistance program
• Vision care
  
• Life insurance
• Paid time off

Please forward your resume with a cover letter stating how your qualifications and experience fit with the position.

We thank all for applying; however, only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.