IT Support Specialist

Position summary

The IT Support Specialist is responsible for day-to-day technical support in our Batesville, AR and Pocahontas, AR facilities. The role can be based in either of these locations.

Essential Functions

• Provide first level of support for IT Services including software, hardware, printers, etc. at local facility.
• Create and maintain documentation on systems.
• Create install and setup instructions for IT Support Technicians.
• Provide exceptional customer service, technical assistance, guidance and training to all internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.
• Order IT equipment for new and existing users. 
• Travel to other sites as needed to help with new installs and systems conversions.

Minimum Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 3+ years of IT support or help desk experience
• A+ Certifications and training preferred
• Team-oriented mindset with an openness to constructive feedback
• Strong ability to handle multiple tasks and work under pressure successfully
• Must be able to work in a fast-paced environment and meet applicable deadlines
• Ability to work cross-functionally across the Peco organization
• Ability to work after hours and on weekends when needed, and on call for emergency issues.
• Ability to lift 50 pounds at a time
• Must have good working knowledge of Microsoft platforms to include Office 2016 (all levels, Home & Business, Professional) to current version, and Windows Operating Systems Ability to replace computer parts to include: disk drives, DVD/CD drives, power supplies, monitors, maintenance kits for printers, phone sets.