IT Support Specialist

The On-Site IT Support Specialist provides hands-on technical support at DoD facilities, ensuring uninterrupted operations of systems, devices, and network connectivity in a secure environment.

Key Responsibilities

• Provide on-site technical support for desktops, laptops, printers, and peripherals
• Install, configure, and maintain hardware/software systems
• Troubleshoot system, network, and connectivity issues
• Support secure environments in compliance with DoD security protocols
• Maintain asset inventory and equipment accountability
• Ensure physical security of IT equipment and workspaces
• Coordinate with network and systems teams for escalated issues
• Follow installation access and security requirements for DoD facilities

Qualifications

• Associate or Bachelor's degree in IT or related field
• 3+ years of hands-on IT support experience
• Experience in secure or government environments preferred
• CompTIA A+, Security+, or equivalent certifications
• Strong troubleshooting and customer service skills

Important Notice:

This role is part of a proposal for the Department of Defense. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.