IT Support Specialist

The IT Support Specialist delivers high quality customer service and technical support to all users across the organization. This role is responsible for troubleshooting end user hardware, software, and systems, and for maintaining accurate records of technology assets throughout their lifecycle. The IT Support Specialist serves as the primary point of contact for day-to-day technical issues and supports asset tracking, and inventory accuracy.

Why Climb Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
• Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024 & 2025. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.

PERKS OF CLIMB CREDIT UNION

• 401K Employer match 100% Match on first 3% and 50% on next 2.5%
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) 2 additional personal days (Floating)
• VTO (Volunteer Time Off) 16 hours
• 11 Paid Holidays
• Employee Assistance plan focuses on wellness, mental health -  8 free sessions offered
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year

Check out this video to learn what drives us at Climb and how we make a difference every day,

  https://www.youtube.com/watch?v=XPGES8a9OSs (English)

  https://youtu.be/FeEw2UqGudo  (Spanish) 

What will you be doing?

• Provide first-level technical support for end users by troubleshooting and resolving software, hardware, and connectivity issues across desktops, laptops, peripherals, and mobile devices.
• Maintain and regularly review user access lists for all approved applications to ensure appropriate access and compliance with security standards.
• Manage helpdesk tickets from intake through resolution using the ticketing system. 
• Prioritize requests based on impact and urgency, meet service level expectations, and escalate issues to a higher-tier support when appropriate while maintaining clear documentation.
• Own IT asset management processes, including maintaining accurate hardware and software inventories, tracking asset lifecycle status, and performing the annual asset inventory. 
• Ensure records are current and auditable.
• Manage end-user account administration, including creating, modifying, and disabling accounts, assigning application access, and ensuring permissions align with job roles and least-privilege principles.
• Participate in the IT on-call rotation and provide backup coverage for other IT functions as needed to support business continuity.
• Performs other job related duties as assigned.

Knowledge & Skills

• One year to three years of similar or related experience.
• Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. 
• Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Supporting Microsoft 365 applications, Windows and macOS devices, and networking basics. 
• Familiarity with ticketing systems, and end-user support tools. 
• Ability to apply logical and analytical thinking to troubleshoot issues, collect and evaluate information, and draw sound conclusions. 
• Demonstrated ability to interpret and follow a variety of technical instructions, procedures, and documentation while managing multiple variables and competing priorities. 
• Strong diagnostic skills across hardware, software, and network environments, with the ability to identify root causes and recommend or implement effective solutions.
• Work in this position is considered "medium to heavy" physical work requiring the exertion of (lifting) up to 50 pounds of force occasionally and up to 30 pounds of force frequently, and up to 10 pounds of force constantly to move objects.
• On-call rotation, occasional after-hours maintenance. Some travel to branches may be required when needed (Denver, Grand Junction and Colorado Springs).

This is a full-time, non-exempt position with compensation of $22.00 hourly depending on experience, education and qualifications.

If you are ready to Rise & Thrive and bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!