IT Support Specialist

Why Kendal?

At Kendal at Lexington, every role is essential in creating a community where both residents and staff thrive. Guided by Quaker values such as equality, peace, simplicity, integrity, and community, we foster a respectful, mission-driven environment rooted in service, innovation, and care.

About The Role

As an on-site IT Support Specialist, this staff member plays a vital role in ensuring that our technology infrastructure supports a seamless and secure experience for residents, staff, and visitors. This staff member should bring both technical expertise and a people-centered approach to maintain, improve, and support the systems that help our community thrive. The position requires working as part of a local IT team while also collaborating with the larger external IT team at Kendal at Lexington and The Kendal Corporation (TKC). Success in this role depends on multi-tiered communication across departments, within the organization, and with the corporate office

Furthermore, it is the expectation that this staff member possesses a strong interest in progressive technologies and a willingness to learn new skills and must be resourceful, a quick learner and have good problem-solving skills. Must be a team player, have good communication skills and the ability to prioritize daily tasks. This position is responsible for configuring, deploying and supporting company computers and software applications as well as user account management. 

What You Will Do

• Provide end-user IT support to team members and residents
• Troubleshoot, resolve hardware and software issues on company computers
• Lead and assist with software system design and deployments
• Create new and maintain existing IT documentation not limited to Inventory/Asset Tracking, Installation Guides, and How-To Guides
• Provide end-user training and assistance with community engagement software applications 
• Assist in asset tracking and inventory management using company enterprise software 
• Enforce IT policies and procedures, encourage best practices
• Manage end-user Active Directory and Office365 accounts
• Effectively prioritize and manage projects and work schedules
• Manage, monitor Life Safety system and devices 
• Card Access management of devices, printer and badges 
• Develop and enhance modules for the Kendal work order system 
• Maintain workload using the Kendal work order system 
• Monitor and maintenance of LAN/Wi-Fi infrastructure hardware/software

What You Bring

• A Bachelor’s or Associate degree in Information Technology or related field preferred 
• Experience in providing IT hardware and software system support
• Possess excellent communication and customer service skills
• Skilled and knowledgeable in Microsoft and Apple products
• Strong analytical and problem-solving skills 
• Experience with Cisco IOS CLE and Meraki preferred
• Proficient with Microsoft SharePoint and Office365
• Ability to analyze and pair IT software systems according to business needs
• Strong documentation skills
• Exceptional customer service and interpersonal communication skills  
• Experience working within a healthcare community desired

Benefits

• Medical, dental, vision, and supplemental insurance

• 403(b) retirement plan with employer contributions

• Paid time off, paid holidays, and two floating holidays

• Tuition reimbursement and continuing education opportunities

• Onsite wellness facilities including fitness center and indoor pool

• Discounted employee meals

• Employee referral bonuses and recognition programs

• A collaborative and mission-driven workplace