IT Support Officer
NMDC
1 day ago
Full-time
On-site
Abu Dhabi, United Arab Emirates
Information Technology (IT)
Description
Responsibilities
Qualifications
- To provide NMDC with reliable and up-to-date technology and related IT services, specifically aimed at improving NMDC’s overall efficiency
- Focus on NMDC’s business priorities while meeting customer demands
Responsibilities
- Responsible for performing system installations, trouble shooting, technical errors, as well as monitoring and maintaining the organization’s IT Technical support requirement
- Assist in resolving various IT technical support issues or changes as per request from end users
- Perform system monitoring and analysis, troubleshooting and escalating technical issues, including proactive problem resolution, to maintain system performance
- Install and configure computer systems, software, networks, printers and scanners
- Plan and undertake scheduled maintenance upgrades
- Provide support for IT Infrastructure related emergencies as well as on call maintenance support
- Support the roll-out of new applications
- Prioritise and manage many assigned support tickets at one time and escalate to level-2 support when necessary
- Keep the end user informed and updated about his/her support case progress thru effective use of IT Helpdesk System
- Keep up to date with technical and industry developments
- Well familiar with and adhere to IT department’s policies and procedures
- Provide technical support to remote users, project site offices and offshore fleets / onshore sites
- Promote and ensure compliance with Organization’s Health & Safety policies
Qualifications
- Bachelor’s Degree in Computer Science, or equivalent
- Minimum 02 years' experience in a similar role and industry