IT Support Associate

We are looking for a talented IT Support Associate to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Fridley, MN.

In this role, you will make an impact in the following ways: 

• Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
• Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
• Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
• Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
• Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
• Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
• Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
• Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.

To be successful in this role you will need the following: 

• Balance Stakeholders: Effectively anticipate and balance the needs of multiple stakeholders ensuring smooth collaboration and service delivery.
• Business Insight: Apply a strong understanding of business operations and market dynamics to align IT support with organizational goals.
• Innovative Thinking: Continuously seek and implement new ways to improve systems, processes, and user experiences.
• Accountability: Take ownership of work and hold others to high standards to ensure commitments are met consistently.
• Manages Complexity: Navigate and make sense of high-volume, sometimes conflicting information to resolve issues efficiently and accurately.
• Process Optimization: Identify and apply the most effective and efficient methods to complete tasks, with a focus on continuous improvement.
• Technical Agility: Stay ahead of digital trends and adopt new technologies that enhance business capabilities and IT support effectiveness.

Education/Experience

• High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required.
• Associate degree, relevant industry training, certification or equivalent experience preferred. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
• Significant work experience and in-depth knowledge obtained through specialized training and relevant experience.

Additional Information

This role is 100% onsite. 

Core Responsibilities / Activities:

• Provide advanced technical support for critical systems and devices by independently troubleshooting and resolving complex issues across end-user systems and specialized equipment, including Zebra, Windows, and IoT-enabled networked devices.
• Deliver advanced network support by diagnosing and resolving connectivity issues affecting end-user devices and operational equipment, leveraging strong networking fundamentals and close collaboration with network and infrastructure teams.
• Provide consistent, hands-on, on-site IT support for business-critical operations in a time-sensitive environment, while also supporting nearby locations as needed to ensure system stability and continuity.

Skills / Education / Experience:

• Extensive hands-on experience designing, managing, and troubleshooting enterprise network infrastructure, including IP addressing, DNS, DHCP, and overall network connectivity in a Cisco/HPE environment. 
• Strong working knowledge of Windows-based systems in an enterprise environment; familiarity with Linux environments is beneficial.
• Demonstrated ability to work independently, manage competing priorities, and resolve complex technical issues with minimal supervision.

Technical Skills:

• Experience supporting Windows operating systems (XP through 11) and Windows Server environments (2008 through 2019).
• Familiarity with antivirus platforms, Active Directory, and foundational Windows security configurations.
• Foundational understanding of network infrastructure concepts, including TCP/IP, switching, and common network devices.
• Strong technical aptitude with standard IT tools and software, including Microsoft Office, Telnet/Putty clients, Remote Desktop, and enterprise collaboration platforms such as Teams and SharePoint.

Compensation (for United States)

Please note that the salary range provided is a good faith estimate on the applicable range. The 

final salary offer will be determined after considering relevant factors, including a candidate’s 

qualifications and experience, where appropriate.